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Saurabh Jain last edited by Arshi

Question:

Does SU search API return the latest updated articles or the cached versions?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Answer:

SearchUnify search API does not return cached results. It matches the keywords to the searchable fields in the indexed documents and presents the user with results with the top score.

With the release of M21, end users can now view multiple versions of the same article on the results page. Please review the below link for more info

https://docs.searchunify.com/Content/Search-Clients/Merge-Results.htm
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

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30
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Suggested Topics

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Issues with Icons appearing in Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients

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45
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Question Why do icons appear on Search Results even though there are no icons selected for a content source in the admin panel? Why Metadata results show no icons even though there are icons selected for a content source in the Admin panel? Can we refer to the asset library in Search Client's designer tab for the CSS? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer By default, Search Results display the thumbnails fetched by the SearchUnify crawlers while crawling the webpage. So when community pages are crawled, crawlers automatically pick up the images available on the page and display them as a thumbnail on the search results. In order to hide such thumbnails, you can add an entry ".su__m-thumbnail-img .su-thumb { display: none; }" in the CSS stylesheet under Admin Panel -> Search Client -> Designer tab. Icons are not shown for the search results metadata. Furthermore, you can hide the metadata information of the search results from the Admin panel by following the below document. https://docs.searchunify.com/Content/End-User-Personalization/Personalize-How-Results-Are-Displayed.htm? Yes, we can refer to icons stored in the asset library in Search Client's designer tab for CSS. For Example: If we have to change the background URL of a tile view, we can update CSS as shown below to point to an icon stored in the asset library. bg-grid_view_active{display:inline-block;width:21px;height:21px;background:url(../../../resources/Asset-Library/${ImageName}) -221px -628px}
Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

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Problem Statement How to increase the number of lines to display more Summary and Metadata lines on a search results page? Related How to add the Collapse/Expand functionality with Summary field? Environment Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client Resolution The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps: Go to Search Clients. Open a search client for editing and go to the Designer tab. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3. Click Update. Refresh your search client to verify the changes. To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.
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How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

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Problem Statement Need to change the facet labels showing up on the search client page. Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Content Source Solution Admins have the option to give custom labels to the desired facet from the SearchUnify Admin Panel. Steps to change the labels are mentioned below: Click on Content Source tab on the sidebar. Click on Edit option for the desired content source. Click on Rule option. You will find the crawled content type with an assigned Label Click on Edit and Change the Label name
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Irrelevant Search Results for similarly spelled search queries.
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results search query

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Problem Statement Search results include similarly spelled words to the search queries, that are not relevant. Description Search Results are showing results that are different in meaning but similarly spelled. As an example, when the search query is 'Community', results including words "communication" and "communicating" are also shown. Environment Reported product version Mamba '20 Resolved in version Mamba'20 Category Search Client Resolution This happens sometimes because of Over Stemming at the time of search results retrieval. Stemming is a technique where words are reduced to their roots, for example - fishing, fisher, fished will be stemmed to the root word - fish, and will get the same results. In these scenarios, exceptions are added to the stemmer algorithms, we are in the process of allowing that via admin tool. Thus, admin will have control over such configurations. This is added to our Roadmap and it will be fixed very soon.
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How many languages does SearchUnify support?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients searchclients languages localization

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Reported product version Mamba '20 Resolved in version Mamba'20 Module Search Client Solution: SearchUnify is fully capable of crawling content in 34 languages and instance users have a choice to select any of the 32 supported languages for a search client's interface. Content Sources SearchUnify can crawl and index content published in 34 languages: Arabic-ar Armenian-hy Basque-eu Brazilian-pt-br Bulgarian-bg Catalan-ca Chinese-zh Czech-cs Danish-da Dutch-nl English-en Finnish-fi French-fr Galician-gl German-de Greek-el Hindi-hi Hungarian-hu Indonesian-id Irish-ga Italian-it Japanese-ja Korean-ko Kurdish-ku Norwegian-nn Persian-fa Polish-pl Portuguese-pt Romanian-ro Russian-ru Spanish-es Swedish-sv Turkish-tr Thai-th During the set-up of a content source, admins can use the Language dropdown to choose the content language(s) on the Authentication screen. More information: Set up a content source Search Clients Five languages—Arabic, German, French, and Mandarin Chinese—are supported natively. It means that all you have to do is pick a search client interface language. Support for the remaining 27 is available through translation.csv. It's a CSV file in which you hand enter the translations. The instructions on how to use translation.csv are available Change Search Client Interface Language. The complete list of interface languages is: Armenian Arabic Basque Brazilian Portuguese Bulgarian Catalan Czech Danish Dutch Finnish French Gaelic German Greek Hindi Indonesian Irish Gaelic Italian Japanese Korean Kurdish Mandarin Chinese Norwegian Persian Polish Portuguese Romanian Russian Spanish Swedish Thai Turkish More information: Change Search Client Interface Language.
Base URL and Create base HREF
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients

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115
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Question What is the significance of Base URL and Create base HREF options in search client settings? Environment Reported product version Colubridae '19 Resolved in version Colubridae '19 Module Search Client Answer Base URL The Base URL field serves multiple purposes in a search client. It is meant for configuring the attachment URL and making PDF, DOC, and other files searchable. HREF URL The HREF URL field is used to define the redirecting links from the search results page. The first half of the text of the URL is auto generated when you drag-drop a particular crawled field from the list given in search client configurations. Those are unique field names stored by SU in our indexes. Here is an example: https://qa-searchunify.com/documentation/article/{{lightningsb___knowledge__kav___UrlName}}. This is the logic for how the URL is generated : lowercase(contentSourceName) appended with two underscore lowercase(objectApiName) appended with two underscore and lowercase(fieldApiName). For more details, follow the below link Custom Base HREF.
Fields for mapping are not shown up in KCS Support Console on admin panel
Created • Last Reply Last reply • sugrokker

Search Clients search clients salesforce kcs console

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144
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While trying to set up a KCS Support Console when Admin has already added Salesforce "Article Object API" i.e. "lightning__kav" in SU Admin panel under Search client(SF console) > KCS. However, the fields to map are not being shown as per the configuration steps of KCS Support Console. ENVIRONMENT Customer Platform Salesforce Sandbox SU Platform Colubridae 19 SU Component Addons > KCS Support Console Logged 03 September, 2019 10:28 PM Resolved in Colubridae 19 CAUSE Insufficient permissions for Salesforce users to map fields in KCS. The SearchUnify admin who authenticated Salesforce as a content source is not a Knowledge User in Salesforce. RESOLUTION For mapping KCS fields in the SearchUnify admin panel, please ensure that Agents are also a Knowledge User in Salesforce. Setting up the user as knowledge user in SF org resolves this problem. How to become a Knowledge User? Log into your Salesforce org. Find Knowledge Settings from Quick Find Box and click Edit. Check Enable Lightning Knowledge (if it's not checked) and click Save. To map only Knowledge Article fields. METADATA For: Customers, Partners, Domain Users, Agents .

Cached Results

Question:

Answer:

Suggested Topics

Issues with Icons appearing in Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients

Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

Irrelevant Search Results for similarly spelled search queries.
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results search query

How many languages does SearchUnify support?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients searchclients languages localization

Base URL and Create base HREF
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients

Fields for mapping are not shown up in KCS Support Console on admin panel
Created • Last Reply Last reply • sugrokker

Search Clients search clients salesforce kcs console

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Issues with Icons appearing in Search Results Created • Last Reply Last reply • Saurabh Jain Search Clients

Configure Search results Summary, Metadata fields Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients searches search results metadata

How to change the facet labels? Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients facets

Irrelevant Search Results for similarly spelled search queries. Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients searches search results search query

How many languages does SearchUnify support? Created • Last Reply Last reply • madhuri.tripathi Search Clients searchclients languages localization

Base URL and Create base HREF Created • Last Reply Last reply • sugrokker Search Clients search clients searchclients

Fields for mapping are not shown up in KCS Support Console on admin panel Created • Last Reply Last reply • sugrokker Search Clients search clients salesforce kcs console

Cached Results

Issues with Icons appearing in Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients

Configure Search results Summary, Metadata fields
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients searches search results metadata

How to change the facet labels?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients facets

Irrelevant Search Results for similarly spelled search queries.
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results search query

How many languages does SearchUnify support?
Created • Last Reply Last reply • madhuri.tripathi

Search Clients searchclients languages localization

Base URL and Create base HREF
Created • Last Reply Last reply • sugrokker

Search Clients search clients searchclients

Fields for mapping are not shown up in KCS Support Console on admin panel
Created • Last Reply Last reply • sugrokker

Search Clients search clients salesforce kcs console