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Saurabh Jain last edited by Arshi

Question:

Does SU search API return the latest updated articles or the cached versions?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Answer:

SearchUnify search API does not return cached results. It matches the keywords to the searchable fields in the indexed documents and presents the user with results with the top score.

With the release of M21, end users can now view multiple versions of the same article on the results page. Please review the below link for more info

https://docs.searchunify.com/Content/Search-Clients/Merge-Results.htm
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Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

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26
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Suggested Topics

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Duplicate Search Results
Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
Configure Search results Summary, Metadata fields
Search Clients • Created • Last Reply Last reply • sugrokker

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Problem Statement How to increase the number of lines to display more Summary and Metadata lines on a search results page? Related How to add the Collapse/Expand functionality with Summary field? Environment Reported product version Mamba '20 Resolved in version Mamba '20 Module Search Client Resolution The number of Summary and Metadata lines on a search results page can be increased from the Admin Panel. Here are the steps: Go to Search Clients. Open a search client for editing and go to the Designer tab. In the Search Results Page tab, go to CSS and find the class .su__meta-date .su__meta-row. Change the value of the variable max-height in the class. For example, you can set max-height to 6 instead of the default 3. Click Update. Refresh your search client to verify the changes. To add the button Show More and Less on a search results page, please reach out to Searchunify Support team.
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Add hyperlinks for each search result in a SU Search Client
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Question How can I configure a Search Client to enable and disable hyperlinks URL for each search result? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Hyperlinks are redirect URLs that are embedded with each Search Results. This is configurable field and can be enabled/disabled within SU admin panel In order to add/remove the hyperlinks on search results for a given content source please follow the below steps 1 Go to search client tab and edit search client. 2 In search client go to "content source" tab and edit the content source in which you want to add hyperlink. 3 Check/Uncheck the "Search URL" within metadata to enable or disable hyperlinks for search results.
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Issues with Icons appearing in Search Results
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Question Why do icons appear on Search Results even though there are no icons selected for a content source in the admin panel? Why Metadata results show no icons even though there are icons selected for a content source in the Admin panel? Can we refer to the asset library in Search Client's designer tab for the CSS? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer By default, Search Results display the thumbnails fetched by the SearchUnify crawlers while crawling the webpage. So when community pages are crawled, crawlers automatically pick up the images available on the page and display them as a thumbnail on the search results. In order to hide such thumbnails, you can add an entry ".su__m-thumbnail-img .su-thumb { display: none; }" in the CSS stylesheet under Admin Panel -> Search Client -> Designer tab. Icons are not shown for the search results metadata. Furthermore, you can hide the metadata information of the search results from the Admin panel by following the below document. https://docs.searchunify.com/Content/End-User-Personalization/Personalize-How-Results-Are-Displayed.htm? Yes, we can refer to icons stored in the asset library in Search Client's designer tab for CSS. For Example: If we have to change the background URL of a tile view, we can update CSS as shown below to point to an icon stored in the asset library. bg-grid_view_active{display:inline-block;width:21px;height:21px;background:url(../../../resources/Asset-Library/${ImageName}) -221px -628px}
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Irrelevant Search Results for similarly spelled search queries.
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

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Problem Statement Search results include similarly spelled words to the search queries, that are not relevant. Description Search Results are showing results that are different in meaning but similarly spelled. As an example, when the search query is 'Community', results including words "communication" and "communicating" are also shown. Environment Reported product version Mamba '20 Resolved in version Mamba'20 Category Search Client Resolution This happens sometimes because of Over Stemming at the time of search results retrieval. Stemming is a technique where words are reduced to their roots, for example - fishing, fisher, fished will be stemmed to the root word - fish, and will get the same results. In these scenarios, exceptions are added to the stemmer algorithms, we are in the process of allowing that via admin tool. Thus, admin will have control over such configurations. This is added to our Roadmap and it will be fixed very soon.
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Display Search Client specific search results and facets
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Problem Statement How to limit the search results and the facet values specifically for a search client? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Resolution To filter out an entire set of documents from search results without deleting them from a content source, there's an option Create Formula under the Search Client configurations. Follow the below steps to limit the search results for a search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Select the Content Type and Click Create Formula. Drag and drop the Content field for which you want to restrict the search results. Enable the Regex Toggle and add the Regex Filter Expression to filter the results. Please refer to this article for more details. Please follow the below steps to Exclude values from facets for a Search client: Navigate to Search Clients in the Admin panel and click on Edit icon for a Search client. Navigate to Content Source tab. Once a Content type is selected as facet, it will show an Exclude option to remove certain facet values. Click Exclude. Enter the Facet values (separated by commas) that you want to exclude, and click Save. Note: Don't put a space between a facet value and a comma. Please refer to this article for more details.
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How to hide specific results from the crawled content without deleting?
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save. Please refer to this article for more details.
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No results are returned in SearchUnify
Search Clients • Created • Last Reply Last reply • Saurabh Jain

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Questions: What are some of the reasons for SearchUnify returning no results? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answers: Connection with the content source got failed. Reauthenticating the content source and recrawling the content source should solve the problem. User was deactivated in the given content source such as Salesforce, Lithium, Zendesk, etc. User needs to be reactivated to fetch search results from the given content source. All the results are filtered due to the Formula defined in the SU admin panel. Correct or remove the formula to get the search results. Performance issue that caused analytics data size to exceed the heap size. Please contact the SearchUnify support team to take further action. Incorrect Client URL. The Client URL needs to be corrected before trying to make a connection.

Cached Results

Question:

Answer:

Suggested Topics

Duplicate Search Results
Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

Configure Search results Summary, Metadata fields
Search Clients • Created • Last Reply Last reply • sugrokker

Add hyperlinks for each search result in a SU Search Client
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Issues with Icons appearing in Search Results
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Irrelevant Search Results for similarly spelled search queries.
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Display Search Client specific search results and facets
Search Clients • Created • Last Reply Last reply • Saurabh Jain

How to hide specific results from the crawled content without deleting?
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

No results are returned in SearchUnify
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Cached Results

Question:

Answer:

Suggested Topics

Duplicate Search Results Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

Configure Search results Summary, Metadata fields Search Clients • Created • Last Reply Last reply • sugrokker

Add hyperlinks for each search result in a SU Search Client Search Clients • Created • Last Reply Last reply • Saurabh Jain

Issues with Icons appearing in Search Results Search Clients • Created • Last Reply Last reply • Saurabh Jain

Irrelevant Search Results for similarly spelled search queries. Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Display Search Client specific search results and facets Search Clients • Created • Last Reply Last reply • Saurabh Jain

How to hide specific results from the crawled content without deleting? Search Clients • Created • Last Reply Last reply • madhuri.tripathi

No results are returned in SearchUnify Search Clients • Created • Last Reply Last reply • Saurabh Jain

Duplicate Search Results
Search Clients • duplicatesearch apps • Created • Last Reply Last reply • Saurabh Jain

Configure Search results Summary, Metadata fields
Search Clients • Created • Last Reply Last reply • sugrokker

Add hyperlinks for each search result in a SU Search Client
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Issues with Icons appearing in Search Results
Search Clients • Created • Last Reply Last reply • Saurabh Jain

Irrelevant Search Results for similarly spelled search queries.
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

Display Search Client specific search results and facets
Search Clients • Created • Last Reply Last reply • Saurabh Jain

How to hide specific results from the crawled content without deleting?
Search Clients • Created • Last Reply Last reply • madhuri.tripathi

No results are returned in SearchUnify
Search Clients • Created • Last Reply Last reply • Saurabh Jain