Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you may not be able to execute some actions.

Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).

Cached Results

S

Saurabh Jain last edited by Arshi

Question:

Does SU search API return the latest updated articles or the cached versions?

Environment Production

Reported product version C'20

Resolved in version C'20

Module Search Client

Answer:

SearchUnify search API does not return cached results. It matches the keywords to the searchable fields in the indexed documents and presents the user with results with the top score.

With the release of M21, end users can now view multiple versions of the same article on the results page. Please review the below link for more info

https://docs.searchunify.com/Content/Search-Clients/Merge-Results.htm
Reply Quote 0
1 Reply Last reply

Environment	Production
Reported product version	C'20
Resolved in version	C'20
Module	Search Client

0
Replies

30
Views

Suggested Topics

M

Irrelevant Search Results for similarly spelled search queries.
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results search query

0

0
Votes

0
Replies

113
Views

M

Problem Statement Search results include similarly spelled words to the search queries, that are not relevant. Description Search Results are showing results that are different in meaning but similarly spelled. As an example, when the search query is 'Community', results including words "communication" and "communicating" are also shown. Environment Reported product version Mamba '20 Resolved in version Mamba'20 Category Search Client Resolution This happens sometimes because of Over Stemming at the time of search results retrieval. Stemming is a technique where words are reduced to their roots, for example - fishing, fisher, fished will be stemmed to the root word - fish, and will get the same results. In these scenarios, exceptions are added to the stemmer algorithms, we are in the process of allowing that via admin tool. Thus, admin will have control over such configurations. This is added to our Roadmap and it will be fixed very soon.
S

Facets are not visible on the Search Page
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches facets filter

0

0
Votes

0
Replies

63
Views

S

Question Why some Search facets are visible to a specific group of people and not to others even though they are made visible to all the users in admin panel? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer If a user does not have access to content for that facet type, then those facets will not be visible. However, within SearchUnify admin panel, a user can bypass permissions for content source such that all the content and facets become visible to all the users. To bypass access permissions for a given content source, navigate to Search Clients > Edit > Content Sources, select a content source and enable the toggle bar as shown in the figure below..
S

Add hyperlinks for each search result in a SU Search Client
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results

0

0
Votes

0
Replies

47
Views

S

Question How can I configure a Search Client to enable and disable hyperlinks URL for each search result? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Hyperlinks are redirect URLs that are embedded with each Search Results. This is configurable field and can be enabled/disabled within SU admin panel In order to add/remove the hyperlinks on search results for a given content source please follow the below steps 1 Go to search client tab and edit search client. 2 In search client go to "content source" tab and edit the content source in which you want to add hyperlink. 3 Check/Uncheck the "Search URL" within metadata to enable or disable hyperlinks for search results.
S

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

0

0
Votes

0
Replies

86
Views

S

Problem Statement: How can you implement and test the Page rating component on Communities and Knowledge platforms Environment Production Reported product version Colubridae 19 Resolved in version Colubridae 19 Module Search Client Resolution Page Rating is a widget that displays a feedback question and collects reader responses. To setup Page Rating component on your platform, please follow the link: https://docs.searchunify.com/Content/Search-Clients/Page-Rating.htm Once the setup is complete, the Page Rating component will start showing up on your platform The data on responses is collected through the Yes and No buttons and stored in a report also named Page Rating. You can view the ![report] (https://docs.searchunify.com/Content/Search-Analytics/Overview.htm#!#PageRatingFeedback) in SearchUnify Search Analytics section
S

Issues with Icons appearing in Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients

0

0
Votes

0
Replies

45
Views

S

Question Why do icons appear on Search Results even though there are no icons selected for a content source in the admin panel? Why Metadata results show no icons even though there are icons selected for a content source in the Admin panel? Can we refer to the asset library in Search Client's designer tab for the CSS? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer By default, Search Results display the thumbnails fetched by the SearchUnify crawlers while crawling the webpage. So when community pages are crawled, crawlers automatically pick up the images available on the page and display them as a thumbnail on the search results. In order to hide such thumbnails, you can add an entry ".su__m-thumbnail-img .su-thumb { display: none; }" in the CSS stylesheet under Admin Panel -> Search Client -> Designer tab. Icons are not shown for the search results metadata. Furthermore, you can hide the metadata information of the search results from the Admin panel by following the below document. https://docs.searchunify.com/Content/End-User-Personalization/Personalize-How-Results-Are-Displayed.htm? Yes, we can refer to icons stored in the asset library in Search Client's designer tab for CSS. For Example: If we have to change the background URL of a tile view, we can update CSS as shown below to point to an icon stored in the asset library. bg-grid_view_active{display:inline-block;width:21px;height:21px;background:url(../../../resources/Asset-Library/${ImageName}) -221px -628px}
S

Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

0

0
Votes

0
Replies

58
Views

S

Problem Statement: Why are duplicate search results coming? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: Duplicate content sources (same content is present in multiple content sources). Updated the crawling configuration that returned the same articles with http:// and https:// protocols. Updated the title of an article and have not yet published the article. Solution: Remove the duplicate content from one of the content repositories. In case any dummy content source is added that contains duplicate content, it can be removed by the following steps- a) Login to SU Admin panel b) Go to Content Sources c) Click on the delete option to remove the content source If the crawling configuration is updated and it is returning duplicate articles with http:// and https:// protocols, you can filter out results so that only articles either from http:// or https:// are shown. To know more on how to filter results using the "Create Formula" method please refer: https://docs.searchunify.com/Content/Search-Clients/Create-Formula.htm If the title of an article is changed and crawlers are crawling both draft and published articles, search results will display both the articles with different article states.
S

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

0

1
Votes

0
Replies

38
Views

S

Problem Statement: Why is the TOC page not indexed? How to ignore the text appearing in TOC? How to ignore the text appearing in TOC but include the same text appearing in other parts of the page? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Solution: If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm? Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.

Cached Results

Question:

Answer:

Suggested Topics

Irrelevant Search Results for similarly spelled search queries.
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results search query

Facets are not visible on the Search Page
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches facets filter

Add hyperlinks for each search result in a SU Search Client
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

Issues with Icons appearing in Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients

Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

Cached Results Ask a Question Submit Idea

Question:

Answer:

Suggested Topics

Irrelevant Search Results for similarly spelled search queries. Created • Last Reply Last reply • madhuri.tripathi Search Clients search clients searchclients searches search results search query

Facets are not visible on the Search Page Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches facets filter

Add hyperlinks for each search result in a SU Search Client Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results

Implementing Page rating Component Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients page rating

Issues with Icons appearing in Search Results Created • Last Reply Last reply • Saurabh Jain Search Clients

Duplicate Search Results Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches search results duplicatesearch

Issues with TOC (Table of Content) indexing Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tableofcontent

Cached Results

Irrelevant Search Results for similarly spelled search queries.
Created • Last Reply Last reply • madhuri.tripathi

Search Clients search clients searchclients searches search results search query

Facets are not visible on the Search Page
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches facets filter

Add hyperlinks for each search result in a SU Search Client
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

Issues with Icons appearing in Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients

Duplicate Search Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches search results duplicatesearch

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent