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Incorrect metadata tag values

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Saurabh Jain last edited by Arshi
Problem Statement:
1. Why is the metatag seen in the search results not the same as the metatag on the article?
2. How do I populate the "Created date" metadata field value on the search results with "Published date"?
3. Can SearchUnify truncate metatag values in search results?
Environment Production

Reported product version M'21

Resolved in version M'21

Module Search Client

Solution:

The metatag field can be selected and populated while configuring the search client in the admin panel. Please check: https://docs.searchunify.com/Content/Search-Clients/Configure-the-Content-Sources.htm

If metadata tags don’t show the correct value, it is advised to recrawl the content source so that the metadata tags pick the correct values. To manually recrawl the content source please follow: https://docs.searchunify.com/Content/Content-Sources/Recrawl.htm

As of now, we cannot truncate the metatag value if it is occupying a bigger portion of the search results page. However, with M21, users will be able to preview the search results page with a bigger metadata field value.
Please check: https://docs.searchunify.com/Content/Search-Clients/Configurations.htm#!#PreviewSearchResults
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Environment	Production
Reported product version	M'21
Resolved in version	M'21
Module	Search Client

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Posts

19
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In SearchUnify, once you create a search client, it can be applied on multiple pages. The search bar that can be applied on various pages is termed as a Search Box. The main page where the search box redirects you when you search for a query is known as the Search Page. Hence, various search boxes for a particular search client will all redirect you to one main search page. For example, Search Boxes on different pages of SearchUnify documentation redirect to the same main Search Page when a query is searched through them. Search Boxes Search Page
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Problem Statement Why are the posts from the private groups shown to all the users? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Causes: The "Privacy Status" of the group is not set to hidden. Formula defined for private discussions in SearchClient is not correct The group has been moved from public to private and no recrawl is done Solution: Please ensure: The "Privacy Status" of the group is set to ‘hidden’ in order to exclude indexing of such groups by SearchUnify crawlers. If a formula defined to filter private discussions contains nested navigational topics, then it will display all the content to all the users as SearchUnify currently only supports navigational topics on discussions. As most of the feed items in a discussion group are tagged to visibility, you need to recrawl the data to filter out the private content.
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Questions: What are some of the reasons for SearchUnify returning no results? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answers: Connection with the content source got failed. Reauthenticating the content source and recrawling the content source should solve the problem. User was deactivated in the given content source such as Salesforce, Lithium, Zendesk, etc. User needs to be reactivated to fetch search results from the given content source. All the results are filtered due to the Formula defined in the SU admin panel. Correct or remove the formula to get the search results. Performance issue that caused analytics data size to exceed the heap size. Please contact the SearchUnify support team to take further action. Incorrect Client URL. The Client URL needs to be corrected before trying to make a connection.
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Incorrect metadata tag values

Problem Statement:

Solution:

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