Issues with SearchUnify Product Release



  • Question:

    After a new SearchUnify product release, users are experiencing issues with SearchUnify. Links appear to be broken, Images are not rendering, Content Sources are missing and Search Bar is missing.

    Environment Production
    Reported product version Mamba'21
    Resolved in version Mamba'21
    Module Others

    Answer

    Users are advised to clear the browser cache and cookies after every product release to get rid of the old CSS and js saved on there local machine (cached).
    If issue persist, please access the web application in a different browser to rule out any browser issue.

    User can also do a hard refresh to see if content is rendering properly after the product release. Process of hard refresh is different for different browsers and OS:

    1. Chrome and Windows
      a) Hold down Ctrl and click the Reload button.
      b) Or Hold down Ctrl and press F5.

    2. Chrome and Mac
      a) Hold down Shift and click the Reload button.
      b) Or Hold down Command, Shift and click the ‘R’ key.

    For other browers and OS, you can refer to https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache


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