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Segregate Analytics on the basis of devices

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gurpreet.si last edited by

We should have analytics w.r.t devices such as how many searches, conversions etc have been done on mobile, desktops or tabs/iPad. At-least for community because community is used by our client's customers.

This would give good insights to admin that what users prefer.
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TRENDING TOPICS
Search Analytics • • vikashk

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OVERVIEW To get the things that are popular at a certain time. This can be based on time and location or products. This will also help to find If there is any sudden change in customer searches. GOALS Need to create the formula to find trends It is not simply based on the count. The formula should be able to detect if there is any sudden change in search of a particular topic. The formula should be able to identify any unusual behavior based on analytics. E.g. : Sudden decrease in search of a product name. A sudden increase in page view.
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Case Deflection graphical report
Search Analytics • • rajesh

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There should be a report showing case deflection reported in daily,weekly or monthly histogram format
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Articles which failed to deflect case
Search Analytics • • gurpreet.si

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We should consider global clicks as well. Right now we show articles which were clicked on support page only. But if a user clicks on global search results page and still create a case. Then that article also failed to deflect the case. So these articles should also be listed in report.
Identify duplicate content
Search Analytics • • swatis

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Ability to identify duplicate content across a single content source or across multiple content sources. There are reports for top results and top results with no clicks but it would be helpful to have a direct report of duplicate content that may exist for a particular topic/keyword. Will help improve content quality by updating them into comprehensive articles and remove redundant ones.
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Keyword with no search results should capture more user details.
Search Analytics • analytics user analytics • • manpreets

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It should capture more user information thus leads to capture handful analytics
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Case creation Report
Search Analytics • case deflection • • manpreets

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Report Analytics on case creation should also contains search results title when case was created.

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Segregate Analytics on the basis of devices

Suggested Topics

TRENDING TOPICS Search Analytics • • vikashk

Case Deflection graphical report Search Analytics • • rajesh

Articles which failed to deflect case Search Analytics • • gurpreet.si

Identify duplicate content Search Analytics • • swatis

Keyword with no search results should capture more user details. Search Analytics • analytics user analytics • • manpreets

Case creation Report Search Analytics • case deflection • • manpreets

TRENDING TOPICS
Search Analytics • • vikashk

Case Deflection graphical report
Search Analytics • • rajesh

Articles which failed to deflect case
Search Analytics • • gurpreet.si

Identify duplicate content
Search Analytics • • swatis

Keyword with no search results should capture more user details.
Search Analytics • analytics user analytics • • manpreets

Case creation Report
Search Analytics • case deflection • • manpreets