Fields for mapping are not shown up in KCS Support Console on admin panel
sugrokker last edited by sumit.aggarwal
While trying to set up a KCS Support Console when Admin has already added Salesforce "Article Object API" i.e. "lightning__kav" in SU Admin panel under Search client(SF console) > KCS. However, the fields to map are not being shown as per the configuration steps of KCS Support Console.
Customer Platform Salesforce Sandbox SU Platform Colubridae 19 SU Component Addons
>KCS Support Console
Logged 03 September, 2019 10:28 PM Resolved in Colubridae 19
Insufficient permissions for Salesforce users to map fields in KCS.
The SearchUnify admin who authenticated Salesforce as a content source is not a Knowledge User in Salesforce.
For mapping KCS fields in the SearchUnify admin panel, please ensure that Agents are also a Knowledge User in Salesforce.
Setting up the user as knowledge user in SF org resolves this problem.
How to become a Knowledge User?
- Log into your Salesforce org.
- Find Knowledge Settings from Quick Find Box and click Edit.
- Check Enable Lightning Knowledge (if it's not checked) and click Save.
To map only Knowledge Article fields.
For: Customers, Partners, Domain Users, Agents