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How do I edit the design of the Page Rating component on Salesforce Communities?

sugrokker last edited by sumit.aggarwal

Unlike search clients, which have their own HTML and CSS editor in Designer, Page Rating cannot be tinkered with from the admin panel.

For instance, to alter button size and to insert a space between "Yes" and "No", kindly write to Searchunify support or log a ticket on the community.

Environment

Instance Details

SearchUnify Version Colubridae '19

SearchUnify Module Page Rating in Search Clients

Customer Platform Salesforce Communities, Website
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Instance	Details
SearchUnify Version	Colubridae '19
SearchUnify Module	Page Rating in Search Clients
Customer Platform	Salesforce Communities, Website

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Replies

98
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Suggested Topics

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Enable "Attach to Cases" and Boost Salesforce Cases
Created • Last Reply Last reply • madhuri.tripathi

Search Clients

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Problem Statement How to enable "Attach to Case" functionality in support console? How to boost Salesforce Cases for attached articles? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Salesforce Console Solution: Admin has the option to enable "Attach to Case" feature from the SU admin Panel. Here are the steps: a) Login to SearchUnify Admin panel. b) Navigate to ""Search Client"" tab. c) Edit the Salesforce Service Console Search Client. d) Click on ""Content Source"" tab. e) Select the Salesforce knowledge content source followed by the "article" object. f) Scroll down and click on the ""Share Articles"" tab. g) Enable ""attach article to case"" and click on ""save"" button. Now, you'll get the option to ""attach article to case"" when you login to the Salesforce Service console. Note: The "Share Results" functionality for link sharing and Articles attach to cases is supported for Salesforce Classic only. Please follow the link for more information: https://docs.searchunify.com/Content/Search-Clients/Share-Results.htm? Admin has the option to enable the "Salesforce articles (Attached to cases)" feature from the SU admin Panel. Here are the steps: a) Login to SearchUnify Admin panel. b) Navigate to Custom tab under ""Search Tuning"". c) Enable ""Salesforce articles (Attached to cases)"" toggle. Note: This feature is only applicable for boosting Salesforce Cases. All the Salesforce articles attached prior to implementing SearchUnify or prior to enabling ""Salesforce articles (Attached to cases)"" feature will not be considered for case boosting.
Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

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In SearchUnify, once you create a search client, it can be applied on multiple pages. The search bar that can be applied on various pages is termed as a Search Box. The main page where the search box redirects you when you search for a query is known as the Search Page. Hence, various search boxes for a particular search client will all redirect you to one main search page. For example, Search Boxes on different pages of SearchUnify documentation redirect to the same main Search Page when a query is searched through them. Search Boxes Search Page
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Not able to map Salesforce articles objects to KCS Helper Addon
Created • Last Reply Last reply • madhuri.tripathi

Search Clients

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Problem Statement Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects. Environment Reported product version Colubridae'19 Resolved product version Colubridae'19 Solution For mapping KCS fields in the SearchUnify admin panel, SearchUnify admin user must be a Salesforce user and should have read and write permissions to Salesforce knowledge object. To provide Knowledge article object access to Salesforce user, please follow the below steps: Log into your Salesforce org. Find Knowledge Settings from Quick Find Box and click Edit. Check Enable Lightning Knowledge (if it's not checked) and click Save. Once you become a Knowledge user, return to the SearchUnify admin and refresh. You shall now be able to see the fields that can be mapped for KCS articles. Please note that only knowledge article fields can be mapped.
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Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

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Problem Statement: How can you implement and test the Page rating component on Communities and Knowledge platforms Environment Production Reported product version Colubridae 19 Resolved in version Colubridae 19 Module Search Client Resolution Page Rating is a widget that displays a feedback question and collects reader responses. To setup Page Rating component on your platform, please follow the link: https://docs.searchunify.com/Content/Search-Clients/Page-Rating.htm Once the setup is complete, the Page Rating component will start showing up on your platform The data on responses is collected through the Yes and No buttons and stored in a report also named Page Rating. You can view the ![report] (https://docs.searchunify.com/Content/Search-Analytics/Overview.htm#!#PageRatingFeedback) in SearchUnify Search Analytics section
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Facets are not visible on the Search Page
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches facets filter

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Question Why some Search facets are visible to a specific group of people and not to others even though they are made visible to all the users in admin panel? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer If a user does not have access to content for that facet type, then those facets will not be visible. However, within SearchUnify admin panel, a user can bypass permissions for content source such that all the content and facets become visible to all the users. To bypass access permissions for a given content source, navigate to Search Clients > Edit > Content Sources, select a content source and enable the toggle bar as shown in the figure below..
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Incorrect metadata tag values
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

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Problem Statement: Why is the metatag seen in the search results not the same as the metatag on the article? How do I populate the "Created date" metadata field value on the search results with "Published date"? Can SearchUnify truncate metatag values in search results? Environment Production Reported product version M'21 Resolved in version M'21 Module Search Client Solution: The metatag field can be selected and populated while configuring the search client in the admin panel. Please check: https://docs.searchunify.com/Content/Search-Clients/Configure-the-Content-Sources.htm If metadata tags don’t show the correct value, it is advised to recrawl the content source so that the metadata tags pick the correct values. To manually recrawl the content source please follow: https://docs.searchunify.com/Content/Content-Sources/Recrawl.htm As of now, we cannot truncate the metatag value if it is occupying a bigger portion of the search results page. However, with M21, users will be able to preview the search results page with a bigger metadata field value. Please check: https://docs.searchunify.com/Content/Search-Clients/Configurations.htm#!#PreviewSearchResults
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Cached Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients search api merge results

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Question: Does SU search API return the latest updated articles or the cached versions? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer: SearchUnify search API does not return cached results. It matches the keywords to the searchable fields in the indexed documents and presents the user with results with the top score. With the release of M21, end users can now view multiple versions of the same article on the results page. Please review the below link for more info https://docs.searchunify.com/Content/Search-Clients/Merge-Results.htm
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Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

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Problem Statement: Why is the TOC page not indexed? How to ignore the text appearing in TOC? How to ignore the text appearing in TOC but include the same text appearing in other parts of the page? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Solution: If the TOC page exists in the list of disallowed pages, crawlers will not index those pages. Please check the list of pages that are disallowed for indexing. To skip the keyword altogether, add keywords in stopwords - https://docs.searchunify.com/Content/NLP-Manager/Manage-Stopwords.htm? Reach out to the support team who can help crawl only the description part of the body tag. This will skip the TOC keyword but search the rest of the body.

How do I edit the design of the Page Rating component on Salesforce Communities?

Environment

Suggested Topics

Enable "Attach to Cases" and Boost Salesforce Cases
Created • Last Reply Last reply • madhuri.tripathi

Search Clients

Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

Not able to map Salesforce articles objects to KCS Helper Addon
Created • Last Reply Last reply • madhuri.tripathi

Search Clients

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

Facets are not visible on the Search Page
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches facets filter

Incorrect metadata tag values
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Cached Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients search api merge results

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent

How do I edit the design of the Page Rating component on Salesforce Communities?

Environment

Suggested Topics

Enable "Attach to Cases" and Boost Salesforce Cases Created • Last Reply Last reply • madhuri.tripathi Search Clients

Difference between a Search Box and a Search Page Created • Last Reply Last reply • Arshi Search Clients search clients search box search page

Not able to map Salesforce articles objects to KCS Helper Addon Created • Last Reply Last reply • madhuri.tripathi Search Clients

Implementing Page rating Component Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients page rating

Facets are not visible on the Search Page Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients searches facets filter

Incorrect metadata tag values Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tagging

Cached Results Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients search api merge results

Issues with TOC (Table of Content) indexing Created • Last Reply Last reply • Saurabh Jain Search Clients search clients searchclients tableofcontent

Enable "Attach to Cases" and Boost Salesforce Cases
Created • Last Reply Last reply • madhuri.tripathi

Search Clients

Difference between a Search Box and a Search Page
Created • Last Reply Last reply • Arshi

Search Clients search clients search box search page

Not able to map Salesforce articles objects to KCS Helper Addon
Created • Last Reply Last reply • madhuri.tripathi

Search Clients

Implementing Page rating Component
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients page rating

Facets are not visible on the Search Page
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients searches facets filter

Incorrect metadata tag values
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tagging

Cached Results
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients search api merge results

Issues with TOC (Table of Content) indexing
Created • Last Reply Last reply • Saurabh Jain

Search Clients search clients searchclients tableofcontent