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How do I edit the design of the Page Rating component on Salesforce Communities?

sugrokker last edited by sugrokker

Unlike search clients, which have their own HTML and CSS editor in Designer, Page Rating cannot be tinkered with from the admin panel.

For instance, to alter button size and to insert a space between "Yes" and "No", kindly write to your customer success manager (CSM) or log a ticket on the community.

Environment

Instance Details

SearchUnify Version Colubridae '19

SearchUnify Module Page Rating in Search Clients

Customer Platform Salesforce Communities, Website
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Instance	Details
SearchUnify Version	Colubridae '19
SearchUnify Module	Page Rating in Search Clients
Customer Platform	Salesforce Communities, Website

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Suggested Topics

Same keywords are tracked in both SearchUnify "Searches with top results" and "Searches with no results" report
Knowledgebase • search analytic • • sugrokker

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PROBLEM STATEMENT A customer saw a keyword in both "Searches with top results" and "Searches with no results" reports. For example, when the keyword "medicare billing" was searched. ENVIRONMENT Reported Product Version Colubridae 19 Resolved in Version Mamba 20 Category Analytics Created 30 Jul 2019 07:54 PM CAUSE There are a few scenarios in which a similar situation can arise. For example, when the keyword is "medicare billing". User searches for a keyword "XYZ" with a few filters. Later the same user searches for another keyword "medicare billing" without removing the previously added filters. In this case, there may be no result because a there is no match as per the selected filters. When the filters are removed, the results will appear. Please check the attached screenshots 1.1. In first screenshot we can see "medicare billing" in the No Results Found report. 1.2. The second screenshot shows that we have selected some filters and the search for "medicare billing" shows results. 1.3 The third screenshot shows that we have removed the selected filters and the search for "medicare billing" shows results. If we search any "keyword" with some advanced search options which don't match then the "keyword" is classified as without result search. Attached screenshot for advanced search option. RESOLUTION We have added more details in "Search with No Results" report explaining the reason for no results. For example, no permissions and wrong user type etc. The details are available in SearchUnify since the Mamba 20 release. We do have the options to track the filters selected at time of search was performed for a particular keyword in admin panel. Go to Search Analytics and navigate to Searches with No Results. Click any number in the Sessions column. Click your Session ID. In the dialog that opens, click More Details. If you can see any facet in the Facet Value column, then it means results were not found because the selected facet narrowed the scope of search massively. METADATA For: Customers, Partners, Domain Users, Agents
Are you planning on changing the search behavior to ignore the order of words?
Knowledgebase • search results word order search query • • sugrokker

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PROBLEM STATEMENT How does a change in the order of the keywords affects search results while performing search? For example, search "Automation Upgrade" vs "Upgrade Automation" ENVIRONMENT Reported Product version Colubridae 19 Category Search Client Created Date 18 Oct 2019 10:06 PM RESOLUTION There are certain expected behaviors of search that any development or code can unfortunately not counter. SearchUnify brings up expected search results with multiple keyword pairs when a search is performed. For example: Scenario 1 - When we search the word 'Automation Upgrade' these are the first five results we receive. Scenario 2 - When we search the word 'Upgrade Automation' these are the first five results we receive. What we observe here is that apart from the first link appearing on the top, all the lower four results have changed by reversing the position of the words. This is the default search behavior of any search engine. The first result has been correctly placed on the top by doing heavy SEO and keyword tuning for both these words. We can do the same in our Admin Panel by tuning articles for some such pairs of words so that the most relevant results show up even if the order of the words is reversed. Metadata For: Customers, Partners, Domain Users, Agents
How to add or delete a SearchUnify admin or moderator?
Knowledgebase • manage users add a user delete a user • • sugrokker

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Add a User To add or delete a user in your SearchUnify admin console, carry out the following steps. Log into your instance and navigate to Manage Users. Click Invite New User. A dialog will open. Enter the new user's email ID (User Email) and their role (User Role). Click Send. The user will receive an email. Ask them to click the link and follow the instructions. A help article with images on adding users can be found on Add a User. Delete a User To delete a user, log into your instance and then: Naviage to Manage Users and click Admin Users. Click in the Action column. A help article with images on deleting users can be found on Delete a User. Environment Instance Details SearchUnify Version Mamba 20 or later versions SearchUnify Module Manage Users
Identifying users in the Searches With No Result report
Knowledgebase • email tracking addons • • sugrokker

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PROBLEM STATEMENT Is there a way to display user emails instead of session IDs in the Searches With No Result report? Our company is attempting to better understand customer journeys and search habits, so we can refine their searching criteria and contact them through email. Environment Customer Platform Salesforce SU Platform Colubridae '19 SU Component Addons > Email Tracking Logged ??? Resolved In ??? RESOLUTION Enable the Email Tracking addon. The addon enables you to map search session IDs with emails. Once it has been installed on your instance, you can identify users in Session tracking Report, Searches With No Click, and other reports in Search Analytics. To install the addon, Log into your SearchUnify instance. Navigate to Addons. Click Add New SearchUnify Addon. Click Install to download Email Tracking. You can also find installation instructions on the official documentation center: Map User IDs with Emails IMPORTANT Please note that this feature only works for gated communities; communities which require the user to login with an email ID and password. Email Tracking is disabled to comply with the European Union's General Data Protection Regulation (GDPR). We recommend turning it on if you have your customers' or search client users' explicit consent to collect their data. METADATA For: Customers, Partners, Domain Users, Agents
How do I get chatbot analytics?
Knowledgebase • analytics chatbots • • sugrokker

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Upgrade to Mamba '20 or a later version of SearchUnify. Chatbot analytics was added to SearchUnify in Mamba '20. The analytics tab measures four metrics: User Interaction: View the total users who interacted with your chatbot on a search client during a selected period of time. In Intents: Find out which intent has been used the most on a particular search client. All Reports: Find out the utterance hit count for an intent. Chat Transcript: Email yourself chat transcripts for further evaluation. More information about chatbot analytics can be found on View Chatbot Analytics Environment Instance Details SearchUnify Version Colubridae '19 and older SearchUnify Module Virtual Agent
Fields for mapping are not shown up in KCS Support Console on admin panel
Knowledgebase • search clients salesforce kcs console • • sugrokker

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A customer is trying to set up a KCS Support Console and has already added Salesforce "Article Object API" i.e. "lightning__kav" in SU Admin panel under Search client(SF console) > KCS. However, the fields to map are not being shown as per the configuration steps of KCS Support Console. ENVIRONMENT Customer Platform Salesforce Sandbox SU Platform Colubridae 19 SU Component Addons > KCS Support Console Logged 03 September, 2019 10:28 PM Resolved in Colubridae 19??? CAUSE Insufficient permissions for Salesforce users to map fields in KCS. The SearchUnify admin who authenticated Salesforce as a content source is not a Knowledge User in Salesforce. RESOLUTION For mapping KCS fields in the SearchUnify admin panel, please ensure that you are also a Knowledge User in Salesforce. Setting up the user as knowledge user in SF org resolves this problem. How to become a Knowledge User? Log into your Salesforce org. Find Knowledge Settings from Quick Find Box and click Edit. Check Enable Lightning Knowledge (if it's not checked) and click Save. You can map only Knowledge Article fields. METADATA For: Customers, Partners, Domain Users, Agents .

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How do I edit the design of the Page Rating component on Salesforce Communities?

Environment

Suggested Topics

Same keywords are tracked in both SearchUnify "Searches with top results" and "Searches with no results" report Knowledgebase • search analytic • • sugrokker

Are you planning on changing the search behavior to ignore the order of words? Knowledgebase • search results word order search query • • sugrokker

How to add or delete a SearchUnify admin or moderator? Knowledgebase • manage users add a user delete a user • • sugrokker

Identifying users in the Searches With No Result report Knowledgebase • email tracking addons • • sugrokker

How do I get chatbot analytics? Knowledgebase • analytics chatbots • • sugrokker

Fields for mapping are not shown up in KCS Support Console on admin panel Knowledgebase • search clients salesforce kcs console • • sugrokker

Same keywords are tracked in both SearchUnify "Searches with top results" and "Searches with no results" report
Knowledgebase • search analytic • • sugrokker

Are you planning on changing the search behavior to ignore the order of words?
Knowledgebase • search results word order search query • • sugrokker

How to add or delete a SearchUnify admin or moderator?
Knowledgebase • manage users add a user delete a user • • sugrokker

Identifying users in the Searches With No Result report
Knowledgebase • email tracking addons • • sugrokker

How do I get chatbot analytics?
Knowledgebase • analytics chatbots • • sugrokker

Fields for mapping are not shown up in KCS Support Console on admin panel
Knowledgebase • search clients salesforce kcs console • • sugrokker