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How do I edit the design of the Page Rating component on Salesforce Communities?

sugrokker last edited by sumit.aggarwal

Unlike search clients, which have their own HTML and CSS editor in Designer, Page Rating cannot be tinkered with from the admin panel.

For instance, to alter button size and to insert a space between "Yes" and "No", kindly write to Searchunify support or log a ticket on the community.

Environment

Instance Details

SearchUnify Version Colubridae '19

SearchUnify Module Page Rating in Search Clients

Customer Platform Salesforce Communities, Website
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Instance	Details
SearchUnify Version	Colubridae '19
SearchUnify Module	Page Rating in Search Clients
Customer Platform	Salesforce Communities, Website

1
Posts

65
Views

Suggested Topics

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Not able to map Salesforce articles objects to KCS Helper Addon
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Problem Statement Some of the fields are not visible for mapping while trying to set up a KCS Support Console with the added Salesforce article objects. Environment Reported product version Colubridae'19 Resolved product version Colubridae'19 Solution For mapping KCS fields in the SearchUnify admin panel, SearchUnify admin user must be a Salesforce user and should have read and write permissions to Salesforce knowledge object. To provide Knowledge article object access to Salesforce user, please follow the below steps: Log into your Salesforce org. Find Knowledge Settings from Quick Find Box and click Edit. Check Enable Lightning Knowledge (if it's not checked) and click Save. Once you become a Knowledge user, return to the SearchUnify admin and refresh. You shall now be able to see the fields that can be mapped for KCS articles. Please note that only knowledge article fields can be mapped.
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Question Why some Search facets are visible to a specific group of people and not to others even though they are made visible to all the users in admin panel? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer If a user does not have access to content for that facet type, then those facets will not be visible. However, within SearchUnify admin panel, a user can bypass permissions for content source such that all the content and facets become visible to all the users. To bypass access permissions for a given content source, navigate to Search Clients > Edit > Content Sources, select a content source and enable the toggle bar as shown in the figure below..
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Implementing Page rating Component
Search Clients • • Saurabh Jain

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Problem Statement: How can you implement and test the Page rating component on Communities and Knowledge platforms Environment Production Reported product version Colubridae 19 Resolved in version Colubridae 19 Module Search Client Resolution Page Rating is a widget that displays a feedback question and collects reader responses. To setup Page Rating component on your platform, please follow the link: https://docs.searchunify.com/Content/Search-Clients/Page-Rating.htm Once the setup is complete, the Page Rating component will start showing up on your platform The data on responses is collected through the Yes and No buttons and stored in a report also named Page Rating. You can view the ![report] (https://docs.searchunify.com/Content/Search-Analytics/Overview.htm#!#PageRatingFeedback) in SearchUnify Search Analytics section
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Question How to promote supplementary ads for specific keywords/phrases on a Search client page? Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer Search Unify "Advertisements" promote certain posts, Ads on a set of specific keywords. These Advertisements are visible on the search client page. To configure Advertisements follow these steps: Login to the SearchUnify Admin Panel Navigate to Search Clients and choose a search client to edit . Click on the Advertisement tab. In Add/Edit search query based advertisements, enter the keyword string for which you want to run ads and click Add. Click on the query added under the Search Phrases and add the html code under "Edit Advertisement HTML". Click Update Advertisement HTML to save." Please follow this link for more details about running Advertisements on your Search Client page
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Search Clients • • Saurabh Jain

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Question How can I configure multiple knowledge article templates with different headers and fields so that a support agent is able to create an article by selecting an article template in SU KCS Helper? Environment Production Reported product version C'20 Resolved in version C'20 Module Search Client Answer Multiple KCS Article templates can be configured by following the steps below: Log into Salesforce org and in "Setup", navigate to "knowledge article type" section. Page will display existing knowledge article types If you want to create a new article type, then click on "New article type" and add multiple fields before saving it. Once multiple article types have been created in your Salesforce org, map Article fields with Salesforce case form fields. This will help support agents to auto populate fields while creating new KCS articles using SU KCS Helper. To map Article and Salesforce Case form fields, navigate to "KCS Support" option under a "Search Client" and click on "Add New Mapping". Enter Article Object API Name which is generally in the format <Salesforce Article Object Name>__kav. In the new dialog box, Map the article fields with the case form fields and select the label and section. Log into Salesforce service console, navigate to "KCS Helper" and click on the "Create new Article". You will be presented with multiple article types from which you can create an article.
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Search Clients • • madhuri.tripathi

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Environment Production Reported product version Mamba'20 Resolved in version Mamba'20 Module Search Client Answer To hide specific document (in this case a Knowledge Article) from the crawled content sources, follow the steps below: Login to SearchUnify Admin panel. Navigate to search client and click Edit. Navigate to Content source tab > Select the content source and click on Create formula. Drag the ID field and enter the ID of an Article which you want to exclude from the search result in the Value Field. Enable parity and click Save.
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Irrelevant Search Results for similarly spelled search queries.
Search Clients • • madhuri.tripathi

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72
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Problem Statement Search results include similarly spelled words to the search queries, that are not relevant. Description Search Results are showing results that are different in meaning but similarly spelled. As an example, when the search query is 'Community', results including words "communication" and "communicating" are also shown. Environment Reported product version Mamba '20 Resolved in version Mamba'20 Category Search Client Resolution This happens sometimes because of Over Stemming at the time of search results retrieval. Stemming is a technique where words are reduced to their roots, for example - fishing, fisher, fished will be stemmed to the root word - fish, and will get the same results. In these scenarios, exceptions are added to the stemmer algorithms, we are in the process of allowing that via admin tool. Thus, admin will have control over such configurations. This is added to our Roadmap and it will be fixed very soon.

How do I edit the design of the Page Rating component on Salesforce Communities?

Environment

Suggested Topics

Not able to map Salesforce articles objects to KCS Helper Addon Search Clients • • madhuri.tripathi

Facets are not visible on the Search Page Search Clients • • Saurabh Jain

Implementing Page rating Component Search Clients • • Saurabh Jain

Promote search specific advertisements Search Clients • • Saurabh Jain

Multiple Knowledge Article template Search Clients • • Saurabh Jain

How to hide specific results from the crawled content without deleting? Search Clients • • madhuri.tripathi

Irrelevant Search Results for similarly spelled search queries. Search Clients • • madhuri.tripathi

Not able to map Salesforce articles objects to KCS Helper Addon
Search Clients • • madhuri.tripathi

Facets are not visible on the Search Page
Search Clients • • Saurabh Jain

Implementing Page rating Component
Search Clients • • Saurabh Jain

Promote search specific advertisements
Search Clients • • Saurabh Jain

Multiple Knowledge Article template
Search Clients • • Saurabh Jain

How to hide specific results from the crawled content without deleting?
Search Clients • • madhuri.tripathi

Irrelevant Search Results for similarly spelled search queries.
Search Clients • • madhuri.tripathi