How do I get chatbot analytics?



  • Upgrade to Mamba '20 or a later version of SearchUnify. Chatbot analytics was added to SearchUnify in Mamba '20. The analytics tab measures four metrics:

    • User Interaction: View the total users who interacted with your chatbot on a search client during a selected period of time. In
    • Intents: Find out which intent has been used the most on a particular search client.
    • All Reports: Find out the utterance hit count for an intent.
    • Chat Transcript: Email yourself chat transcripts for further evaluation.

    More information about chatbot analytics can be found on View Chatbot Analytics

    Environment

    Instance Details
    SearchUnify Version Colubridae '19 and older
    SearchUnify Module Virtual Agent

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