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Design Strategies to Turn Your Support Portal into a Deflection Engine
Slash Support Costs by Up to 83% by Mastering the Art of Self-Service Success and Deflection.
Hyperscaling CX with Trusted AI
Join us at Dreamforce 2024, where, as Navigator sponsors, we’ll demonstrate how our secure, advanced machine learning and predictive analytics drive the future of trust and deliver a smooth and secure ride to hyperscaling CX.
Crafting “Human-in-the-loop” GenAI Agent Desktops
Discover how to harness the power of Generative AI (GenAI) for enhanced customer support. Join industry experts on August 29th as they explore the challenges and opportunities of using LLMs in contact centers.
Reimagine the Neural Search Experience with SCORE Framework
Uncover SearchUnify's cutting-edge approach to neural search optimization with our Contextual Relevance Engine (SCORE) framework at our upcoming webinar
GenAI-powered Agent Co-pilot for Proactive and Seamless Customer Support Excellence
Reimagine how your support agents handle, prioritize, and resolve customer support cases while shortening turnaround time and augmenting personalization
From Struggle to Success: Knowledge Management Made Easy With GenAI
Achieve 80% Faster Knowledge Creation with GenAI-Fueled Knowbler: Boost Efficiency, Enhance Content Quality, and Transform Content Discovery!
Blueprint for AI-Powered Customer Learning Experiences
Design a Cutting-Edge Learning Enablement Platform with Cognitive Search To Enhance Business Growth.
5 Principles for Successful Support Portal Design | Automation Anywhere's Winning Formula
Automation Anywhere, a renowned cloud automation company, is leading by example. Recently honored with the TSIA Star Award and the ASP Award for “Best Support Website,” they have set the standard high for leading support organizations.
The 2024 Stevie Awards for Sales and Customer Service
Accela and SearchUnify Won a Gold Stevie® at the 2024 Stevie Awards for Sales and Customer Service for the Best Use of Technology in Customer Service (Computer Industries).
Navigating the Changing Dynamics of Trust & CX in the Age of Generative AI
Explore the shifting dynamic of trust in the era of Generative AI. Join us on the journey into the future of customer support, navigating the ever-evolving landscape shaped by Generative AI.
Art of Prompting and Temperature Control
Discover how you can drive controlled, contextual, and seamless conversational experiences using cutting-edge techniques.
SearchUnify Launches its Enterprise Consulting Services to Elevate Self-Service & Support Operations for Businesses
Support packages include business consulting around Premium Support, KCS Methodology, Knowledge Management Strategy, Self-Service Adoption and Success, Top Contact Driver Analysis, and GenAI adoption and success.
Unveiling the Transformation: Generative AI's Impact on Revolutionizing Customer Support
Examining AI's journey in customer support: tracing its historical roots, evaluating current impact, and predicting future advancements.
Latest on Cognitive Search, SearchUnify Virtual Assistant (SUVA), and Knowbler
Presenting upgraded features for SearchUnify products, emphasizing scalability and enhancing search power for personalized experiences.
Our Products
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Cognitive Search
It combines core AI subsets to decipher user queries to deliver contextual & personalized responses.
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SUVA
SUVA delivers contextual, tailored responses with prompting, and temperature settings while filtering inappropriate content, among others.
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Knowbler
Knowbler is the world's first LLM-powered solution that creates, reviews, and shares knowledge, within workflows.
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Agent Helper
Apart from providing 360°-view, case-clustering, & intelligent swarming, it facilitates case summarization & auto-suggestion response.
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Community Helper
Community Helper is an ‘always on’ bot that monitors community discussions &closes duplicate threads round-the-clock.
Help and Support
View Support Cases
Gain transparency, every step of the way by viewing the progress of your support interactions from start to finish. View the status now.
View MoreLearning Lounge
Insights From Experts
Embark on an immersive learning journey with SearchUnify's experts and gain profound platform knowledge.
Learn MoreCustomer Service Show
Inside the Minds of Customer Service Experts: Tune in to Season 2 of 'The Customer Service Show'.
Learn MoreConsulting Services
Streamline support workflows with tailored solutions to enhance search functionality, optimize content findability, and elevate support operations
Learn MoreSU Academy
Elevate Your ROI to the Next Level with SearchUnify Academy. Explore Cutting-edge Technical Courses and Certifications that Empower You to Enhance your Learning and SearchUnify Skills
Learn More