Problem Statement
Can we change the number of search results displayed on the case creation form?
SearchUnify Version: AllModule: Search EngineCategory: Case DeflectionPlatform: All
Answer
Ten sear...
Problem Statement
Duplicate Content Entries; Documents or Articles in Analytics Reports
SearchUnify Environment | All
Module | Analytics
Answer
SearchUnify's Analytics includes all unique article...
SearchUnify supports permissions for the following content sources:
Salesforce
SearchUnify supports the following content permissions for Salesforce content repositories:
Object Level Permissions:...
Problem Statement: Community users have been reporting inability to view attachments in case portal.Solution: All the attachments are available on the case details page which can be accessed by cli...
Status page has been introduced in the M22 Release. You can access it from your admin panel or by going straight to https://status.searchunify.com. On the page, log in with the email and password u...
The size of an SU index depends on the number of documents. That is the most important factor. The size of an index compared to the size of the docs tends to be miniscule. Here are some statistics ...
Keyword Tuning is a powerful tool that can be used to change the rank of a document for a query or a related set of queries.
Boost for Query (Precise)
You can be precise with it, so that document X...
The search client for Salesforce Console is designed from the bottom up for support reps whose jobs consist of finding information and sharing it on a regular basis. It comes with federated search,...
The SearchUnify instance allows admins to manage content sources, search clients, and entire search experience without installing any plugins* or software. The instance and the search clients can b...
A quick cheat sheet to help you get acquainted with the content source authentication process and prepare beforehand if you are planning to index multiple content sources.
No Auth
No content source...
SearchUnify provides organizations four ways in which they can prevent unauthorized access to content through search. Let's start with the most effective option. Copy Access Control Settings to Se...
This article offers one- or two-sentence definitions of analytics terms as they are employed in SearchUnify. The article can be bookmarked and used as a handy reference. For details, refer to the o...
Content Types are the objects used for storing data. Some platforms contain only one object while in others there is virtually no upper limit. YouTube has one content type, video. Dropbox supports ...
Case deflection could mean different things to different teams and industries. This article explains case deflection from a support team’s perspective.
For a support manager, a case is said to be d...
Question
Why Does Altering the Word Order in a Query Changes Search Result?
Environment
Environment
Production
Reported Product version
Colubridae 19
Module
Search Clients
Created Date
1...
Site Map Generator is an open source program used to create a customized site map with two attributes: <loc> and <lastmod>.
<url>
<loc>
https://docs.searchunify.com/Content/Content-Sources/Jive.htm...
Question
Why Does Altering the Word Order in a Query Changes Search Result?
Environment
Environment
Production
Reported Product version
Colubridae 19
Module
Search Clients
Created Date
1...
Question
Does Agent Helper return articles created using SearchUnify KCS functionality only?
Environment
Production
Reported product version
Mamba'20
Resolved in version
Mamba'20
Module
...
Problem Solution
Salesforce KB article is not searchable in SearchUnify instance when it is in draft stage
Environment
Salesforce Production
Reported product version
Mamba '20
Resolved in ...
Questions (Related)
How to search code blocks and non-alphanumeric characters (such as _)?
Without refreshing a page, how can I access the Advanced Search option when no results are found after an...
Problem Statement
Unable to attach a non-salesforce document to a Salesforce case
Environment
Environment
Production
Reported product version
Mamba'20
Resolved in version
Mamba'20
Module...
Environment
Environment
Production
Version
Mamba 20 or later versions
Module
Manage Users
Answer
Steps to add a new user:
Log into your instance and navigate to Manage Users.
Click Inv...
PROBLEM STATEMENT
How to retrieve user email IDs in the Searches With No Result report?
Environment
Customer Platform
Salesforce
SU Platform
Colubridae '19
SU Component
Addons > Email Tra...
Unlike search clients, which have their own HTML and CSS editor in Designer, Page Rating cannot be tinkered with from the admin panel.For instance, to alter button size and to insert a space betwee...
While trying to set up a KCS Support Console when Admin has already added Salesforce "Article Object API" i.e. "lightning__kav" in SU Admin panel under Search client(SF console) KCS. However, the f...
Problem Statement
The user is not able to find results for a search keyword that has a partial match in the content sources.For Example, A search query "Database" will not yield any result if the c...
Question:
Why does a user gets undefined URL error on clicking a search result within a search client?
Environment
Production
Reported product version
M'21
Resolved in version
M'21
Modu...
Question:
In the Analytics session details report, how can a user access sessions where a case is created but no search is performed?
Environment
Production
Reported product version
M'21
R...
Question:
What are some of the causes of low Stage 1 and Stage 2 deflection?
Environment
Production
Reported product version
M'21
Resolved in version
M'21
Module
Search Clients
Answer...
Question
What are the reasons for the SearchUnify component not rendering on the community page?
Environment
Production
Reported product version
M'21
Resolved in version
M'21
Module
Sear...