Cannot find specific documents by product version

Jeremy Henricks

• February 17, 2021 03:41

Our searches, both internal and external, can include versions of a product. However, there are often differences between proper product versions in our documents and how users actually search for those versions.

For example, for this actual customer search problem, "sysview mq 9.2", we would want the following document returned:

https://support.broadcom.com/download-center/solution-detail.html?aparNo=SO15546&os=z%2FOS

However, it's not returned because it contains the text "9.2.0".

What's interesting is that search does find other documents with the text "9.2.x".

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-mainframe-software/performance-and-storage/ca-sysview-performance-management/16-0/installing/prepare-for-installation/required-software.html

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-mainframe-software/performance-and-storage/ca-sysview-performance-management/16-0/installing/prepare-for-installation/supported-software-and-ca-products.html

To summarize, a search for "sysview mq 9.2" returns 2 documents that contain the text "9.2.x", but not documents that contain "9.2.0", or even simply "9.2" (by dropping the trailing "0".

We can improve our search tips article to encourage users to use wildcards when searching for versions, but is there a way to tokenize versions that include ".x" and ".0" so that it also works for just "9.2"?

Note: This is just one example of many that would be affected by this.

Related to

• search clients
• search relevancy

0

• 

  Esha Tanwar

  • February 19, 2021 17:11

  @... That seems to be a use case of numeric and alphanumeric tokens. I am taking this to product engineers and will have an update for you soon.

  0

Please sign in to leave a comment.