According to industry reports, the global chatbot market size is estimated to reach around $4.9 billion by 2032.
However, traditional scripted chatbots have limitations in understanding human speech and responding to queries beyond predefined commands.
This is where next-gen solutions like SUVA come into play, offering seamless conversations that understand human language and frame meaningful responses on the go.
SUVA is built atop our unified cognitive platform that leverages artificial intelligence, cognitive search, large language models, unsupervised and adaptive learning models to provide relevant and contextual information right within the chat window. Offering a slew of impeccable features, including seamless handoff to live agents, direct case creation within the bot, dynamic decision tree structure, real-time chatbot analytics, etc. it is an absolute game-changer for businesses.
Here are some use cases where SUVA can be particularly helpful:
- Support: Quickly provide precise answers to customers and employees to facilitate faster turnaround time and reduce mean time to resolution.
- HR: From headhunting to offboarding, HR professionals are required everywhere. SUVA lightens their load by aiding onboarding and answering any questions the employees might have.
- IT: The LLM-infused chatbot can handle IT queries and support requests from employees, such as basic troubleshooting, providing software recommendations, and more.
So, what are you waiting for? Learn more about it in this handy brochure!
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