Building Intelligent Communities: Applying the Principles of Intelligent Swarming to Scale Your Community Work

A few weeks ago I hosted a webinar for Carrie Melissa Jones's students enrolled in her 9-month accelerator course, Engage Your Online Community. When she asked me to present, I was neck-deep studying for my certification in Intelligent Swarming.

It was because of my study, and because I have a habit of looking at things through lenses that weren’t necessarily designed to see them, that I came up with this webinar topic, "Building Intelligent Communities: Applying the Principles of Intelligent Swarming to Scale Your Community Work." I had a lot of fun developing the talk, which you can watch on our YouTube channel.

Key takeaways:

• Connect people to content for known issues
• Connect people to people for new, more complex issues
• Incorporate good, old-fashioned relationship building to foster collaboration among your community members
• Recognize and reward employee and member behaviors that contribute to the success of the entire community