[1 Week to Go] Unlock Massive Savings: Cutting $8M from Your Support Costs

Customer escalations can dig a hole as deep as over $8 million annually. That’s massive, right?

However, the silver lining is that an effective escalation management framework can help:

• Gain insights into customer sentiment
• Prioritize critical customer cases
• Identify root cause signals
• Route the case to the most appropriate agent

Want to decode/decipher an effective escalation management strategy? Then, join us on an exhilarating journey with Francoise Tourniaire, Author and Customer Success & Support Consultant, FT Works, and Brian Corcoran, Global Customer Support Evangelist, SearchUnify. 

Register Now!