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Knowbler to edit published articles

Community User

Our analysts love creating new articles on Knowbler. They are asking why we cannot modify articles that are published using Knowbler. 

They far prefer the user interface of Knowbler over Salesforce Knowledge. And they would like to be able to edit inside the Knowbler interface.

1

Comments

4 comments

Date Votes
  • Community User
    Rising star (Silver)

    Hi @...

    Thank you for posting!

    We are happy to hear that your team enjoys creating articles on Knowbler.
    Apologies for the delay in response, we are currently discussing this internally and will get back to you soon.

    0
  • Community User

    Hi @...

    Glad to hear that your agents are happy using Knowbler.

    I have two questions related to this request:

    1.Would the agents just like to see the edit option for their own published articles?

    2. Are there any permissions associated to be able to edit published articles of other agents ?

     

     

    0
  • Community User

    Hi @...,

     
    1. They would like to be able to edit any article, no matter who created it.

    2. There are not permissions associated with editing other agent's articles. 

     

    Thanks so much for considering this request!

    0
  • Community User

    Thank you @... for responding to our queries. We will take it forward from here and keep you informed about the same.

    0

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