Knowbler to edit published articles

Kristin Hunter

• October 19, 2023 15:03

Our analysts love creating new articles on Knowbler. They are asking why we cannot modify articles that are published using Knowbler. 

They far prefer the user interface of Knowbler over Salesforce Knowledge. And they would like to be able to edit inside the Knowbler interface.

1

• 

  Shweta Gaba

  • October 27, 2023 12:51

  

  Hi @...
  
  Thank you for posting!
  
  We are happy to hear that your team enjoys creating articles on Knowbler.
  Apologies for the delay in response, we are currently discussing this internally and will get back to you soon.

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• 

  Tanya Dhar

  • October 31, 2023 08:11

  Hi @...

  Glad to hear that your agents are happy using Knowbler.

  I have two questions related to this request:

  1.Would the agents just like to see the edit option for their own published articles?

  2. Are there any permissions associated to be able to edit published articles of other agents ?

   

   

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• 

  Kristin Hunter

  • November 03, 2023 10:31

  Hi @...,

   
  1. They would like to be able to edit any article, no matter who created it.

  2. There are not permissions associated with editing other agent's articles. 

   

  Thanks so much for considering this request!

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• 

  Tanya Dhar

  • November 06, 2023 18:33

  Thank you @... for responding to our queries. We will take it forward from here and keep you informed about the same.

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