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All-sessions report missing unique users by email

Annette Villarreal

On the All-sessions report (Overview tab), I noticed that only "unique users by device" is available when All is selected for Search client. If I select one Search client, then both "unique users by email & device" appear. Can the "unique users by email" also be displayed as well or in place of device? 

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2 comments

Date Votes
  • Palkin Gupta

    Hi Annette Villarreal,

    Thank you for reaching out. In both cases, when the 'All' Search client is selected in analytics and when any other search client is chosen, we will be able to view 'Unique users by Device only.'

    Nevertheless, to track emails for specific search clients, it is necessary to activate the 'Email tracking enabled' toggle in the Search Client > Analytics properties.

     

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  • Annette Villarreal

    Thank you. I reviewed all 28 search clients and confirmed that 'Email tracking enabled' is enabled for them. 

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