Excited to announce our upcoming webinar with Klever Insight
A number of support organizations usually struggle with making a transition from a reactive, case-first model to a proactive, knowledge-first approach to customer support.
To help ease the transition, we are excited to invite you to join our upcoming webinar on September 15, 10 AM PST,
featuring Phil Verghis, the industry leader who coined the term “Knowledge-First”, CEO and Co-founder of Klever Insight, and Alok Ramsisaria, CEO, Grazitti Interactive, our parent company.
From changing how agents tackle issues to delighting customers with minimal efforts, the Knowledge-first model has got you covered. Sounds interesting, doesn't it?
Register Now
Key Takeaways from the Webinar
Why is the case-first support model not sustainable?
What makes the knowledge-first model sustainable?
*How can we simplify the transition to knowledge first?
If you have any questions and best practices that you would want us to cover in the webinar, please share with us on this thread.
Hope to see you there!
To help ease the transition, we are excited to invite you to join our upcoming webinar on September 15, 10 AM PST,
featuring Phil Verghis, the industry leader who coined the term “Knowledge-First”, CEO and Co-founder of Klever Insight, and Alok Ramsisaria, CEO, Grazitti Interactive, our parent company.
From changing how agents tackle issues to delighting customers with minimal efforts, the Knowledge-first model has got you covered. Sounds interesting, doesn't it?
Register Now
Key Takeaways from the Webinar
Why is the case-first support model not sustainable?
What makes the knowledge-first model sustainable?
*How can we simplify the transition to knowledge first?
If you have any questions and best practices that you would want us to cover in the webinar, please share with us on this thread.
Hope to see you there!
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