Welcome to Learning with Lynette! (Or, move over cat! Introducing The Professional in the Hat)

Throughout my 18+ year career, I’ve worn several hats: writer, teacher, teacher trainer, customer success specialist, self-service program manager, and a baseball cap when I’m jogging, always. In this space, I’ll be posting thoughts and short videos wearing one hat or another and sometimes all at once. My goal is to provide inspiring content to get your hat a spinnin’.

Lucky for you, I won’t be the only one on stage. I’ll have guest speakers such as knowledge practitioners, contact center professionals, and tech industry leaders. And most importantly, I’ll have you!

Please join the conversation here and tune in to our fireside chats. Sessions I’m planning include:

• Content Findability



• Personalized Content Delivery



• Best Practices for Case Deflection



• KCS Implementation and Adherence



• The Support Agent Journey: Why Does It Matter?

Do you have any special requests? You can post them here!

I thank you kindly with a tip of my hat.