Resolve More Incidents Faster with Your ServiceNow Instance


Your customers reach out to you for positive and effortless assistance. To ensure that's always the case, your service reps must understand what the customers are looking for.
But how?
One way to go about it is by looking at the user journey.

But asking your support engineers to analyze user journeys for every ticket may be too much to ask.
Additionally, agents constantly move out of the ServiceNow
environment to find ticket-resolving content. That not only impedes their productivity but also delays resolutions and plummets CSAT.

But what if you could connect your ServiceNow instance to the entire KB? Next-gen speed & accuracy would follow, right?
That is where SearchUnify enters the picture. From unifying disjointed silos for cross-channel search to providing real-time insights, SearchUnify does that and more

Wondering how? This video demystifies how this potent duo works to lower MTTR, boost information findability, and catapult seamless customer service.

Alternatively, you can also contact your CSMs for a one-on-one personalized walkthrough to witness the transformative power of SearchUnify and ServiceNow.