[Webinar Alert] Mount the Stairway to DCX Success with SearchUnify & SailPoint

Even though organizations increasingly have more data at their disposal, users still struggle to self-serve. They don’t know where to start, let alone where they can find what they need. As a result, customer effort shoots up, taking a toll on DCX.

SailPoint was also facing a similar problem. But being a convergent thinker, Lorrin Minton, Associate Manager, Community, SailPoint, started looking for a solution. That is when she realized that riding the crest of DCX success is far-fetched when the digital infrastructure doesn’t have enough firepower to quash the challenge of content findability for internal and external users.

After evaluating several solutions, SailPoint zeroed in on SearchUnify; and ever since then, there has been no turning back. Want to know how this partnership initiated incremental changes on SailPoint’s Compass Community to improve click-through rate and reduce searches with no results? Then, join Lorrin Minton, Igal Dar, and Lynette Ledoux for an insightful session at TSIA World: Interact 2022. Unveil the secret ingredients for acing digital customer experiences.

With the session just around the corner, we cannot wait to hear your thoughts on DCX. Let us know your secret mantra for ascending the stairway to DCX success in the comments below.