Webinar Alert | Unlocking Premium Support Success with the Right Process & Technology

It’s been a while since our last full-house webinar with TSIA on Winning at DCX. But the wait ends now! SearchUnify and TSIA are back for yet another exhilarating discussion.

Whether you’re just starting out or a Fortune 500 company—delivering unmatched customer experiences is the linchpin that helps you stay ahead of your competition.

However, despite the tremendous potential, support centers are still touted as cost centers. It’s about time we change that narrative.

Enter premium support!
Switching to premium support can drive operational efficiencies, present numerous revenue-generating opportunities, and provide superlative customer experiences—in one fell swoop. What’s not to love?

However, according to the TSIA Support Services Benchmark, only 16% of customers are on Premium contracts. :scream:

If you’re also aloof from the myriad benefits of premium support, then you wouldn’t want to miss our upcoming webinar.

John Ragsdale, Distinguished Researcher, and Vice President Technology Ecosystems, TSIA, will interview Patricia Lughezzani, Customer Experience Executive and Ex-Global Head of Support Strategy and Operations, Adobe, and our very own CTO, Vishal Sharma. They will discuss:

How can support leaders prove value to get a seat at the strategic table?
What should be the ideal technology infrastructure for premium support?
What metrics do you need to measure to ensure Premium Support is able to deliver tangible value to the customer?


Register Now!