Mamba '21 New Features and Updates

Mamba '21 is a massive winter release containing dozens of improvements, new features, and design changes in the core platform as well the applications. Read on this table to find all the new features and improvements included in the latest release.

Major Features and Updates

| # | Module | Description | Help article link |
|:--:|:-------------------------------------------:|--------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------|---|
| 1 | Admin -> Account Information | View account utilization and subscription information | https://docs.searchunify.com/Content/Administration/Account-Information.htm |
| 2 | Admin -> Home | New look and feel and a new arrangement of reports makes Home productive and pretty. | https://docs.searchunify.com/Content/Release-Notes/Mamba-21-Release-Notes.htm#!#Home | |
| 3 | Admin -> Manager Users | A new role Super Admin for better Access Control in SearchUnify Admin | https://docs.searchunify.com/Content/Manage-Users/Change-User-Role.htm | |
| 4 | Apps -> Escalation Predictor | A new app to flag the tickets more likely to turn into an escalation. | https://docs.searchunify.com/Content/Apps/Escalation-Predictor.htm | |
| 5 | Apps -> KCS Helper | URL Name validation makes Salesforce article creation accurate | https://docs.searchunify.com/Content/Apps/KCS-Support-Console.htm | |
| 6 | Content Source -> Add new | Categorization for systematic content source search | https://docs.searchunify.com/Content/Content-Sources/Content-Source.htm | |
| 7 | Content Source -> Browse Index | Get to know when a document was added to index | https://docs.searchunify.com/Content/Content-Sources/Total-Documents.htm | |
| 8 | Content Source -> Crawling Status | Success messages and fail diagnoses for content sources | https://docs.searchunify.com/Content/Content-Sources/Status.htm | |
| 9 | Content Source -> Salesforce | Multilingual knowledge articles in SF data crawling | https://docs.searchunify.com/Content/Content-Sources/Salesforce.htm | |
| 10 | Content Source -> Website Crawler | Simpler interface for easier website crawls | https://docs.searchunify.com/Content/Content-Sources/Website.htm | |
| 11 | End Users -> Search Client view | Option to set number of results on the search page | https://docs.searchunify.com/Content/End-User-Personalization/Use-Advanced-Search.htm | |
| 12 | NLP Manager -> Add Synonyms | Highly relevant suggestions for synonyms and acronyms | https://docs.searchunify.com/Content/NLP-Manager/Add-Synonyms.htm | |
| 13 | Search Analytics | Date range and Search client selected in the Analytics section should be fixed while scrolling down | https://docs.searchunify.com/Content/Search-Analytics/Search-Analytics.htm | |
| 14 | Search Analytics -> Case Deflection | New trend chart for Case deflection and a setting to include Direct Pageviews | https://docs.searchunify.com/Content/Search-Analytics/Conversions.htm, https://docs.searchunify.com/Content/Search-Analytics/Case-Deflection.htm | |
| 15 | Search Analytics -> Click Position | Measure relevance on a search client and ease of finding documents | https://docs.searchunify.com/Content/Search-Analytics/Average-Click-Position.htm, https://docs.searchunify.com/Content/Search-Analytics/Click-Position-Report.htm | |
| 16 | Search Analytics -> Conversions | Revisited how unique conversions are defined | https://docs.searchunify.com/Content/Search-Analytics/Overview.htm | |
| 17 | Search Analytics -> Search Summary report | Each data point on Search Summary presents data for time period preceeding it | https://docs.searchunify.com/Content/Search-Analytics/Search-Summary.htm | |
| 18 | Search Analytics -> Session Tracking report | Analyze session tracking details faster with Quick Filters | https://docs.searchunify.com/Content/Search-Analytics/Session-Tracking-Details.htm | |
| 19 | Search Analytics -> Session Tracking report | A new column in Session Tracking Details report tells which page a click took place | https://docs.searchunify.com/Content/Search-Analytics/Session-Tracking-Details.htm | |
| 20 | Search Analytics -> Session Tracking report | Search on main client aren't marked "Community Page" in Session Tracking Details | https://docs.searchunify.com/Content/Search-Analytics/Session-Tracking-Details.htm | |
| 21 | Search Client -> Salesforce Console | Enlarged console window for Support Agents | https://docs.searchunify.com/Content/Release-Notes/Mamba-21-Release-Notes.htm | |
| 22 | Search Clients | Tagging search results already viewed by the user | https://docs.searchunify.com/Content/Release-Notes/Mamba-21-Release-Notes.htm | |
| 23 | Search Clients -> Choose Icons | Asset Library transformed to choose icons under Search Client configurations | https://docs.searchunify.com/Content/Search-Clients/Choose-Icon.htm | |
| 24 | Search Clients -> Create Formula | Fine tune Access Control on your content as per your user profiles | https://docs.searchunify.com/Content/Release-Notes/Mamba-21-Release-Notes.htm | |
| 25 | Search Clients -> Merge Results | Group multiple versions of similar documents into a result (Beta) | https://docs.searchunify.com/Content/Search-Clients/Merge-Results.htm | |
| 26 | Search Clients -> Preview Search results | Preview Search results | https://docs.searchunify.com/Content/Search-Clients/Configurations.htm#!#PreviewSearchResults | |
| 27 | Search Clients -> Tile view | Show results from all content sources on the search results page | https://docs.searchunify.com/Content/Search-Clients/Customize.htm | |
| 28 | Search Tuning -> Click Boosting | Account clicks from one or all search clients in Click Boosting | https://docs.searchunify.com/Content/Search-Tuning/Custom.htm | |
| 29 | Search Tuning -> Regex Boosting | Boost documents for keywords and regular expressions | https://docs.searchunify.com/Content/Search-Tuning/Keyword-Based.htm | |
| 30 | Virtual Agent -> Conversions | Create responses with embedded YouTube videos | https://docs.searchunify.com/Content/Virtual-Agent/Conversation.htm | |
| 31 | Virtual Agent -> Conversions | Employ APIs to generate dynamic responses | https://docs.searchunify.com/Content/Virtual-Agent/Conversation.htm#!#Webhook | |
| 32 | Virtual Agent -> Conversions | New Tree-type flow to map simple and complex conversations | https://docs.searchunify.com/Content/Virtual-Agent/Conversation.htm | |
| 33 | Virtual Agent -> Intents | Write conversations in 25+ languages | https://docs.searchunify.com/Content/Virtual-Agent/Intents.htm | |
| 34 | Virtual Agent -> New Agent | Ready to use Templates for setting up new agents | https://docs.searchunify.com/Content/Virtual-Agent/Creation.htm | |