User Group Meet 2021 Highlights - Knowledge Management and KCS

@brianc, Certified KCS Practitioner and Regional Sales Manager - SearchUnify and @karamjeetk, Senior Marketing Manager - SearchUnify set the stage by sharing knowledge management and KCS best practices.

As Brian went on with his take on leveraging a holistic approach to KM in order to reduce customer time to value and improve both agent and customer experience, this saw thoughtful discussion with a couple of SearchUnify users.




Recordings are available here - Knowledge Management and KCS

We would have loved to hear more on KCS practices as its one of the most discussed topics among our users, however we were running short of the scheduled time.

So we are opening this thread to take the discussion further. Please shoot all of your queries here for @brianc our KCS Expert.