Heads up: Due to intermittent issues at OpenAI, please edit and re-save your API keys once to keep generative features working smoothly across SearchUnify applications.
SU Community Logo
AI-Image

Experience Agentic AI-Driven Self-Service with Lumen on SearchUnify Community (Beta)!

Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.

Read the Help Guide

You Are Being Redirected To Lumen

Our new self-service and case management experience on the SearchUnify Community.

Redirecting in 10 seconds...

Title

Body

SearchUnify Cited as a Strong Performer Among Cognitive Search Vendors in Latest Evaluation by Independent Research Firm

Esha Tanwar

SearchUnify received the highest scores possible in analytics, applications, search, and usability criteria.

We feel exhilarated and utterly proud to announce that The Forrester Wave: Cognitive Search Q3 2021 has recognized SearchUnify as a Strong Performer. The report researched, analyzed, and scored the 13 most significant cognitive search providers across 26 exhaustive criteria.

You can access the full report here.

SearchUnify received the highest possible score in four total criteria in the report: analytics, applications, search, and usability. The report notes that SearchUnify:

> “is specifically designed to boost the customer digital experiences both for self-service support and to enable agents to find answers faster”


> “has prebuilt data connectors to numerous cloud-based data sources that make it easy to combine data from commonly used SaaS apps, including Microsoft Dynamics 365, Salesforce.com, Jira, WordPress, and Khoros”

> “sweet spot is for enterprises that wish to quickly implement cognitive search for any number of digital experiences while having easy-to-use tools to customize and tune the results.”


We’ve come a long way and metamorphosed from being a Cognitive Search Solution to a Enterprise Agentic Platform that offers an insights engine and a flurry of customer and agent-facing apps.

This recognition is a terrific validation of our compelling vision and how SearchUnify has become a trusted brand for customers. A HUGE thank you to our customers and partners. We’re more zealous than ever to take things to the next level and make a dent in the cognitive search universe :)

0

Comments

2 comments

Date Votes
  • nitesh.tamta
    Really exciting and inspirational to watch how we’ve steadily advanced on our path—onward and upward!
    0
  • Vivek Soman
    Was counting on it
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post