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Support issues are categorized according to priority scale. Our Support team uses the following definitions to ascertain a ticket's Priority Levels as per Service Level Agreement.
Subscription Service is down or unavailable: the situation halts business operations and no procedural workaround exists.
Important features of the Subscription Services are not available: the situation is causing a high impact to portions of business operations and no reasonable workaround exists.
A routine technical issue: information requested on Subscription Services capabilities, installation or configuration and acceptable workaround available.
The support is phenomenal. They are extremely responsive and take feedback to heart. The company genuinely wants to provide features that their customers suggest and request.
They listen to your requirements and would go to great lengths to implement your specific requirements. Their admin console is very powerful and their documentation covers all basic functions.
SearchUnify Support has a quick turn around time. It makes it so much easier to give a good experience to my stakeholders and customers. I cant understate how much I appreciate it.