Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
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This article provides guidance for customers who need to allow-list SearchUnify crawler traffic at the CDN or WAF layer (e.g., Cloudflare, WP Engine Advanced Network) to prevent crawl failures caus...
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We’re delighted to welcome you to the SearchUnify Community, an expert-driven space dedicated to advancing enterprise support with next-gen technologies like Agentic AI. You’re now part of a global...
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The Journey to Success phase of onboarding is where we monitor the solution and provide you with detailed analysis, reporting, and recommendations to ensure the solution exceeds your expectations. ...
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Customer Onboarding: Go Live The Go Live phase of onboarding is where we take our tested and validated solution and activate it in your Production environment. Once live, we monitor and support. ...
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The Implementation Phase is where we gather and define the project requirements to build the project plan, tasks, and timeline. (watch video) Implementation Methodology An Implementation Methodolo...
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The Kickoff phase of Onboarding is where we introduce the team and outline what to expect before the project begins. It sets the foundation for a successful project by aligning key business goals,...
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Customer Onboarding for Implementations, Upgrades, and Change Requests There are 4 phases for Customer Onboarding Kickoff Meeting Implementation Go Live Journey to Success The Kickoff meeting ...
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Hi everyone, We're writing to inform you about a change that might impact your use of Knowbler. Certain Zendesk API’s, used in Knowbler have been deprecated by Zendesk. We understand this news may ...
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While navigating a new platform can be exciting, it can also raise questions. Here's where the SearchUnify Community User Guide comes in! This comprehensive resource serves as your roadmap to unloc...
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The SearchUnify Community isn't just a platform for connecting – it's a comprehensive knowledge base designed to empower you! Here, you'll find a dynamic blend of resources and support options to e...