Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
This article provides guidance for customers who need to allow-list SearchUnify crawler traffic at the CDN or WAF layer (e.g., Cloudflare, WP Engine Advanced Network) to prevent crawl failures caus...
The Journey to Success phase of onboarding is where we monitor the solution and provide you with detailed analysis, reporting, and recommendations to ensure the solution exceeds your expectations. ...
Customer Onboarding: Go Live The Go Live phase of onboarding is where we take our tested and validated solution and activate it in your Production environment. Once live, we monitor and support. ...
The Implementation Phase is where we gather and define the project requirements to build the project plan, tasks, and timeline. (watch video) Implementation Methodology An Implementation Methodolo...
The Kickoff phase of Onboarding is where we introduce the team and outline what to expect before the project begins. It sets the foundation for a successful project by aligning key business goals,...
Customer Onboarding for Implementations, Upgrades, and Change Requests There are 4 phases for Customer Onboarding Kickoff Meeting Implementation Go Live Journey to Success The Kickoff meeting ...
We’re excited to have you here. As an invitation-only space, the SearchUnify Community is designed to bring together a select group of customers, partners, and experts who are passionate about rede...
Question Is there a report that lists the articles created over a period and contains the title, ID, created date, and agent information for each article? Module M23 Release Answer Although s...
While navigating a new platform can be exciting, it can also raise questions. Here's where the SearchUnify Community User Guide comes in! This comprehensive resource serves as your roadmap to unloc...
The SearchUnify Community isn't just a platform for connecting – it's a comprehensive knowledge base designed to empower you! Here, you'll find a dynamic blend of resources and support options to e...