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Sonali Modi created a post,
Ability to exclude Cases with a particular Status from search results. For example, if there are duplicate cases, how do we ensure only one case appears in search results.
Sonali Modi commented,
@... I will touch base with Amandeep to understand this better. Thank you for sharing this link.Thanks,Sonali
Sonali Modi commented,
@... Here is the update from engineer who had suggested this idea - Yes, if it is intuitive to use and we are educated and there's easy to follow documentation to help us do our own custom filters...
Sonali Modi commented,
Hi @... yes that would be a great idea too. Or we could keep filters that are not used frequently hidden and they will appear as they are used. Users can always view hidden filters like you mentio...
Sonali Modi created a post,
Hi SU team,Another suggestion by one of our team members is to have a smart filter experience and have ability to only makes these filters visible that are used the most and hide others. Thanks,Sonali