Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
How does SearchUnify assists agents handle low impact and high frequency cases? Ideally there should be a quick access dialog box that stores recently viewed articles for quick linking. Do we have ...
If an article linked to an incident is updated, will agent be able to search the version of the orginial article linked to the incident. Does SearchUnify captures the screenshot of the different ar...
How SearchUnify improves the agent experience by showing them most reused/ high quality unique articles at the top of the search results?