Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Arupriya created a post,
Did you know that the world record for putting a customer on hold by a support rep is believed to be 15 hours, 40 minutes, and 1 second? It resulted from a phone call from an Australian man to Airw...