The customer service landscape has changed dramatically over the past few years. Today’s tech-savvy customers prefer to take matters into their own hands and find solutions independently. This is why creating a coherent and robust knowledge base (KB) is worth its weight in gold.
But how do you ensure its proper management so that it reaps fruits for a prolonged period?
Enter the game changers–Large Language Models (LLMs)!
As leading solutions, LLMs are capable of automating knowledge creation and management. This takes a huge load off service agents, empowering them to drive faster and more relevant customer resolutions.
Here are some ways LLMs can supercharge your knowledge management efforts:
- Title Generation: Automate title generation based on the content of the article
- Content Generation: Create new content based on existing articles or FAQs
- Content Translation: Translate articles into distinct languages, ensuring that KB is accessible to a wider audience
- Content Health Monitoring: Evaluate the performance of KB articles on various parameters, empowering managers to make continuous improvements
Now, all of this may sound like a plot straight out of a sci-fi movie, but guess what? It's not a fantasy anymore!
We have turned it into a reality with our recently launched—Knowbler—the world’s first robust LLM-infused product that empowers agents to create, review, and share knowledge on the fly.
And now, we want to hear from you! How do you envision the future of customer service and knowledge management with the power of LLMs? Join the conversation and share your thoughts.
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