Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
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Your AI agents are retrieving knowledge and acting on it. But is your search built for a reader that never questions what it’s handed? Across enterprise support teams, AI agents are becoming the c...
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New enhancements. Smarter workflows. More reliable AI experiences. Innovation continues with the SearchUnify Q3’26 Release, bringing enhancements across our platform to strengthen analytics, simpli...
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Hi everyone, Khoros is rolling out CommunityGuard, a Cloudflare based edge protection layer, on Khoros hosted communities. This applies to both Khoros Classic and Khoros Aurora communities. Once it...
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At SearchUnify, ensuring the security and reliability of our platform remains a top priority. Following the recent disclosure of the PHP2Shell vulnerabilities (CVE-2026-109618 and CVE-2026-109619),...
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What happens when AI goes beyond finding answers and starts helping agents move the case forward? That’s what we explored in our latest Product Innovation Webinar, AI Agent Partner: From Answers to...
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If your agents are still losing hours to complex case investigations, you can't afford to miss this. Tomorrow at 9:30 AM PT, we’re sitting down with Revenera’s Support Director, Sudheendra Kumar, ...
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Your AI agent is handling thousands of conversations. But do your metrics tell you how well it's actually performing? Across enterprise support teams, AI agent adoption is growing tremendously. Bu...
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Smarter Search, Advanced Agentic Configuration, and Greater Enterprise Control We’re pleased to share the SearchUnify Q3 ’26 release, which brings meaningful advancements across search, agentic sui...
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We’re excited to reveal the speakers for our upcoming Product Innovation Webinar on October 6. This time, the conversation brings together product innovation and real-world customer experience to ...
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Support agents shouldn’t have to spend their time piecing every case together before they can start resolving it. Meet AI Agent Partner, designed to help Support Agents investigate deeper, ask que...