Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
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We’re excited to share that SearchUnify will be at Info-Tech LIVE 2025 as a Bronze Sponsor, happening from June 10–12, 2025, at the Bellagio, Las Vegas! With this year’s theme, "Transform Knowledge...
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We’re excited to share a proud moment from the SearchUnify family! Cornerstone OnDemand has been honored with the 2025 Globee® Bronze Award for Best Use of AI in Customer Service! As one of our va...
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When G2—one of the most trusted software marketplaces—recognized SearchUnify as a Top 50 Analytics Software Product of 2025, it wasn’t just a badge of honor. It was a reflection of how our AI-power...
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We’re thrilled to share that Accela, a long-time SearchUnify customer and leader in govtech, has won Silver at the 2025 Globee® Awards for Best Use of Technology in Customer Experience Enhancement!...
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SearchUnify Virtual Assistant (SUVA) Analytics helps you get the most out of your AI-powered virtual assistant. With SUVA Analytics, you can:✅ Track key performance metrics to gauge effectiveness✅...
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In the ever-evolving world of e-learning, data-driven insights are the key to unlocking learner potential. That's where the dynamic duo of SearchUnify and Appinium comes in, empowering learning exp...
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By 2026, Gartner predicts that traditional search engine volume will drop by 25% as users increasingly turn to AI chatbots, cognitive search solutions, and virtual agents for information. This shif...
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Knowledge management is evolving rapidly, becoming smarter and faster. Yet, one key challenge remains: ensuring seamless knowledge flow across teams, systems, and customers. The solution? Agentic ...
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We’re thrilled to announce that SearchUnify will be attending IDC Directions 2025 on April 2, 2025, in San Jose, California! At IDC Directions 2025, Shivraj Asthana, Brian Corcoran, Arun Sharma,...
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We’re excited to introduce the Q1 2025 release across Cognitive Search, Agent Helper, and Knowbler, designed to enhance efficiency, improve user experiences, and drive better outcomes for your team...