Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
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Support teams are auditing more customer interactions than ever before. But are those efforts translating into better customer outcomes? If your QA program is generating more scores than actionabl...
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Introducing Powerful New Enhancements to the SearchUnify Agentic AI Suite We're excited to announce the Q2 '26 release of the SearchUnify Agentic AI Suite, bringing new capabilities designed to imp...
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Smarter Search, Better Agent Productivity, and Expanded Analytics The Q2 '26 release introduces significant upgrades across SearchUnify Core, Agent Helper, and Knowbler, helping support teams work ...
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Across the enterprise AI landscape, one question keeps coming up: why aren't AI agents performing the way we expected? After working closely with enterprise teams on AI deployments, we kept findin...
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As part of our ongoing community migration activities, some members may have received an email asking them to activate their account. If you have received this email, please complete the activation...
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Six straight years. Every single quarter. Always a Leader. We are absolutely thrilled to announce that SearchUnify has been named a Leader in the G2 Summer 2026 Grid® Report for Enterprise Search! ...
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Following up on our earlier announcements — the Salesforce security changes are now live across all instances. Our team is actively monitoring for any issues that may arise. In case the Salesforce ...
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Following up on our earlier announcements regarding Salesforce's security requirements — we'd like to share the latest update on the rollout.Deployments are being performed today, and the rollout a...
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Following up on our earlier announcements regarding Salesforce's security requirements — we'd like to share the next step in our rollout. We have started deploying the backend changes to Sandbox in...
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We are just two days away from our upcoming product innovation webinar: Going Headless with SearchUnify MCP: The Search + Analytics Playbook Here is something we are excited to share - SearchUni...