Ever heard that a single customer escalation could burn a hole as deep as $10,000 in your pocket? But guess what, even the best customer service setups can't steer clear of escalations forever.
The good news is that you can cut costs and reduce customer risks through streamlined case management automation. This empowers support managers for strategic focus while enabling uninterrupted, high-quality support from agents.
Join Francoise Tourniaire, Author and Customer Success & Support Consultant, FT Works and Brian Corcoran, Regional Sales Manager and Global Support SME, SearchUnify as they discuss:
- The role of effective case escalation management in improving customer satisfaction and support efficiency.
- SearchUnify’s CPR (Case Categorization, Prioritization, and Routing) Framework for taming escalations with the power of cognitive technology.
- Key KPIs to measure the success of your customer support escalation process.
When: Thursday, August 31 at 08:00 AM PST
See you there!
Please sign in to leave a comment.