SearchUnify’s Platform Release for October is Here!

In our latest release, Grazitti Interactive’s SearchUnify is pleased to introduce new features and notable enhancements. This update reaffirms our commitment to empowering enterprises to offer tailored, personalized, and intent-focused search experiences.

Cognitive Search

• ML Workbench's Control Panel:
  
  Rich Snippets Customization: Users can customize which rich snippets are shown on search clients and can set their minimum score for refined search results.
  
  Streamlined Content Annotation:  Users can easily view and edit content annotation requests for more streamlined content management.

• Khoros Recommendation Widget: Introducing a versatile recommendations widget for Khoros communities, enabling users to access the most pertinent articles, promoting self-service and deflection.
• New search client for Vanilla Communities
  
  

SearchUnify Virtual Assistant (SUVA)

• Advanced LLM-powered Feedback per Response: Users can prompt feedback after each response to evaluate effectiveness and enhance interaction quality by collecting insights on user satisfaction, understanding, and preferences.
• Improved Analytics with Feedback Reports: Admins can now effortlessly review user feedback on chatbot responses which will help refine performance and enrich the user experience.
• Enhanced Content Delivery: SUVA has been enhanced to understand user context and present information in a sequential manner, ensuring better readability and an improved user experience.

 Knowbler

• Streamlined Article Creation in Salesforce and Zendesk: Knowledge workers and agents can generate titles and summaries (Salesforce) or descriptions (Zendesk), allowing users to create articles with LLM-powered assistance swiftly.

 Automated Cloud Instance Upgrades for Seamless Experience

We are pleased to inform you that as part of our commitment to providing the best experience, your SearchUnify cloud instances will be automatically upgraded whenever a new release is available. This ensures that you always have access to the latest features, enhancements, and security updates without any hassle.

For any questions or further information regarding these updates, our dedicated account managers are here to assist you. Feel free to reach out to them.

Thank you for your continued trust in us as your search and AI solutions provider.