Important Update Regarding SearchUnify and Knowbler Features in Salesforce

We want to inform you about an important update regarding a feature in SearchUnify and Knowbler within Salesforce. Recently, due to upgrades made by Salesforce, the KB article and case preview feature, which allows for quick access to essential information when hovering over articles or cases, is experiencing compatibility issues.

Our team is actively working to address this issue, and while we work towards a solution, we appreciate your patience and understanding. We have recognized this as a known issue and are committed to resolving it as swiftly as possible.

Please stay tuned for updates in the announcements section, and thank you for your continued support.

For more information:

Salesforce's Article on the Reported Issue

Knowbler: Salesforce Preview Feature Document

SearchUnify: Salesforce Preview Feature Document