Search Analytics Reporting

Would like to see updates to the Search Analytics for more robust and efficient reporting. 

• Global filter for Security Groups - the ability to filter by security group and have all related data/reports be reflective of those filters (ie Case Deflection, top search terms, session tracking details, etc). Currently we have to manually cross reference each user with their security group in order to get accurate reporting.

• Holistic customer journey report - currently I have to do all my reporting outside of the Search Analytics admin panel. I have to export the Session Tracking Details Report and the Cases Created report separately, then scrub/manipulate the data outside of the SU in order to get a complete picture of what the user searched and viewed in a session before creating a case. 
• Case deflection reports - If a user looks at 5 different topics in a session and was able to self-serve on 4 of those topics, only needing to open a case on the 5th topic - your system doesn't count the first four as case deflections. Since a case was opened, your system counts those 4 topics as unsuccessful case deflections. I would like to see a more robust way of determining successful deflections within a session where a case was submitted.