Enhance Your SearchUnify Experience: Q1 Platform Release Notes

SearchUnify provides a superior search experience within a Knowledge Management (KM) system that enables your support professionals to deliver exceptional customer experience. And, to make your work even more efficient and impactful, we're excited to unveil some new features in our latest product update. Check out the details below and power up your search experience.

Dive Deeper, Find Faster with SearchUnify Cognitive Search

• Neural/Semantic Search: Fetches relevant results by understanding the intent behind your search, making information retrieval faster and more intuitive.

Effortless Support, Exceptional Service with SearchUnify AgentIQ

• Escalation Predictor: Resolves support tickets faster by assigning them to the best agent based on skills, experience, customer sentiment, and workload.
• LLM-powered Responses: Save time and improve accuracy with first responses and case summaries, in Agent Helper, generated by Large Language Models.

Build a Better Bot Experience with SearchUnify Virtual Assistant (SUVA)

• Synthetic Utterances for Training: Reduce manual chatbot training effort by using Large Language Models to generate relevant chatbot utterances for SUVA.
• LLM Usage Dashboard: Monitor your LLM API consumption for effective resource management.

Empower Your Knowledge Base with Knowledge Enabler (Knowbler)

• Creator Mode for Reviewers: Enhance collaboration and streamline content creation with the Creator Mode that allows reviewers to draft and publish articles easily.
• Custom Templates in Zendesk: Empower agents with greater flexibility by enabling the use of multiple templates when mapping fields for article creation.

We hope you’ll find these updates a great fit for your current models. We're constantly innovating to make SearchUnify even more powerful and user-friendly, so stay tuned.

NOTE: SearchUnify customers can get an instance upgrade after 15 April 2024.

For any queries or more information, contact us at info@searchunify.com.