SearchUnify and Accela Inc.’s Collaboration Earns Recognition with Stevie® Award for Best Use of Technology in Customer Service

We are thrilled to share some fantastic news with all of you. Accela, one of our valued customers, has been honored with the Gold Stevie Award in the category of Best Use of Technology in Customer Service at the esteemed 2024 Stevie Awards. This accolade underscores Accela's exceptional dedication to innovation and excellence in customer service, qualities that we deeply admire and strive to emulate in our endeavors.

Accela's strategic alliance with SearchUnify yielded measurable significant improvements in customer service efforts. By leveraging SearchUnify's technology to unify content, optimize search, and foster self-service, Accela achieved a 63% self-service resolution rate, a 37% search conversion rate, a 17% case volume reduction, a 44% increase in knowledge creation and a 3x improvement in Customer Effort Score.

We extend our heartfelt congratulations to the entire Accela team on this remarkable achievement. Your hard work, commitment, and relentless pursuit of excellence have truly paid off, and we couldn't be more proud to have been a part of your journey.

 Let's take a moment to celebrate this significant milestone together and renew our commitment to delivering exceptional service and innovation to all our valued customers.

Congratulations once again to Accela on this well-deserved recognition!