SearchUnify to Host an Insightful Session with Accela at TSIA World Interact

Are you ready to revolutionize your approach to customer support with GenAI? 

Then join us for an insightful session at TSIA World Interact 2024, where we will unveil the magic of GenAI in enhancing customer satisfaction and streamlining support operations.

In this groundbreaking session, Garrick Greenhalgh, Director, Global Technical Education and Community at Accela, and Brian Corcoran, Global Support Evangelist and a Certified KCS Practitioner at SearchUnify, dive deep into the realm of Artificial Intelligence and its transformative impact on customer service metrics. 

They will go over how Accela's management was able to see a 63% boost in self-service success, and a 3X improvement in Customer Effort Score by combining the correct business strategy with SearchUnify's cognitive technology on their support portals and the impact of LLM-fueled virtual assistant (SUVA).

Date: May 7, 2024, Tuesday

Time: 12:50PM - 1:10PM (ET)

Location: InteractZone, Theater Stage #1, Orlando

See you there!