Automation Anywhere’s Secret to Superior CX: 5 Principles for Support Portal Design

Can you imagine 100% participation from support engineers in contributing to knowledge creation?

Achieving this level of engagement is one of the keys to building a truly successful support portal. We are excited to announce that our recent webinar, "5 Principles for Successful Support Portal Design | Automation Anywhere’s Winning Formula," is now available on demand!

Our industry experts Francoise Tourniaire from FT Works and Sahana P. from Automation Anywhere, shared invaluable insights on designing effective support portals. They discussed key principles that can help streamline support processes, enhance user satisfaction, and leverage automation for efficiency. 

Here’s a brief overview of what was covered:

• Website Simplicity: A well-designed support portal begins with an easy-to-navigate website.
• Effective Content Strategy: A faultless customer support experience requires a concentration on creating knowledge that answers clients' questions.
• Self-service Personalization: Customer satisfaction may be greatly enhanced by personalizing the self-service experience.
• Website Design Methodology: A support site that is functional and appealing requires a user-centric design approach.
• AI Adoption Strategy: Incorporating AI into your help portal may enhance assistance capabilities while streamlining processes.

Tune into the On-Demand Webinar

https://pages.searchunify.com/5-principles-for-successful-support-portal-design.html