New Episode Alert: Explore Generative AI for Customer Support | The Customer Service Show

We’re excited to announce that the latest episode of The Customer Service Show is now live! 🎉 This time, our very own Garima Aneja hosts a fascinating discussion with Patricia Lughezzani from PL Support Solutions and Bharat Sethi from SearchUnify.

In this episode, we dive deep into the transformative power of Generative AI for customer support. Here’s what you can look forward to:

• Insights into the latest trends and advancements in AI for customer support
• Strategies for integrating Generative AI into our support ecosystem
• A closer look at SearchUnify's innovative Generative AI capabilities and their potential applications

Expect to uncover:

• How our core search engine uses enterprise data sources to create a context-rich environment for AI-driven responses.
• The flexibility we offer with integrating different LLMs, including publicly available models, partner provisioned LLMs, and BYOL (Bring Your Own LLM).
• The importance of adaptive learning and continuous improvement in delivering accurate, personalized support.

This episode is a must-watch for anyone interested in staying up-to-date with the latest developments in customer support technology. You can watch it now at https://www.searchunify.com/the-customer-service-show/

We hope you find this episode both informative and inspiring.