Unveiling SearchUnify's Latest Features: Q2, 2024 Product Updates

SearchUnify’s Cognitive Search: Key New Updates

API Consumption Data in LLM Usage Dashboard

Track monthly token usage and API consumption for LLMs, ensuring you manage your resources effectively.

Enhanced Filter Analytics by User Metrics

Admins can now track and filter analytics by user metrics or custom attributes, such as security groups, products, and teams, directly from the Search Client.

SearchUnifyGPT™: Key New Updates

Comprehensive Feedback Report

The SearchUnifyGPT™ Feedback Report compiles user feedback from the SearchUnifyGPT™ widget and captures four key elements:

• Search Query: The term that triggered SearchUnifyGPT™.
• Response: The text displayed in the SearchUnifyGPT™ widget.
• Reaction: User's thumbs up/down or detailed feedback, filterable by type.
• Email: User's email if logged in; otherwise, N/A.

Enhanced Citations in the SearchUnifyGPT™ Widget

The SearchUnifyGPT™ widget now features source hyperlinks, enhancing transparency and utility by allowing users to dig deeper into the information from where the answer was generated.

SearchUnify Virtual Assistant: Key New Updates

Revamped Analytics Overview Dashboard

Experience enhanced visibility into chatbot performance and customer satisfaction with the completely overhauled Overview section in Analytics. The new dashboard offers admins comprehensive insights and improved data accessibility.

Elevating Conversational Experiences with Storyboard Connections

Admins can create intricate, personalized conversations that dynamically adapt based on user interactions by connecting storyboard nodes across different stories with the following methods:

• Storyboard: Link nodes to other storyboards.
• LLM Response: Directly connect nodes to LLM responses.
• Continue in Story: Maintain context within the current story.

Seamless Azure OpenAI Service Integration

Good news for organizations using Azure OpenAI Service for LLM support: SUVA now supports Azure OpenAI Service integration within the "Bring Your Own LLM" section, enhancing flexibility and functionality.

Knowbler: Key New Updates

Dynamic Article Updates with the Regenerate Button

Agents can now use the re-generate button to automatically update the title and summary when case details change. Clicking this button fetches the latest context from the case, significantly reducing the manual effort needed to update the article.

Monitor API Consumption in LLM Usage Dashboard

Easily track API usage with the new "API Consumption" section in the LLM Usage Dashboard. Monitor token API usage for the current month or any of the previous six months. Currently, the report focuses on API calls made to Claude.

For any queries or more information, contact us at info@searchunify.com or reach out to your dedicated CSM.