[Vodcast Episode 4 is Live!] From Obstacles to Opportunities - GenAI in Enterprise Support

We are excited to announce that The Customer Service Show's latest episode is live! Titled 'From Obstacles to Opportunities: GenAI in Enterprise Support," this showcases the transformative potential of Generative AI in enterprise customer support.

This episode features Patricia Lughezzani, Founder of PL Support Solutions and Executive Advisor at Grazitti Interactive along with our own Garima Aneja, Lead, Product Marketing at SearchUnify. Here are a few things they will talk about:

• Expert insights into the strengths and weaknesses of current GenAI models.
• Best practices for overcoming common challenges with GenAI implementation.
• A detailed look at the factors influencing the cost of deploying GenAI in enterprise support.
• Effective LLM optimization considerations to harmonize human agents' work with GenAI tools.

Watch the full episode here: https://www.searchunify.com/the-customer-service-show/