Cut Support Tickets by 62%! Learn Bluebeam's Self-Service Secrets, Join Our LIVE Webinar
Did you know that nearly 24% of all incoming support cases are simple "how-to" or product-related questions? That’s approximately 1 in 4 cases that could be addressed through self-service, according to TSIA Report!
Join us on September 18th at 10 AM PST for an exclusive webinar, “Design Strategies to Turn Your Support Portal into a Deflection Engine.” Discover how Bluebeam a leader in digital construction technology has revolutionized its support strategies with SearchUnify to achieve a 62% surge in case of deflection by:
- Designing a case form that actively promotes self-service and avoids frustrating dead ends.
- Discovering the unexpected benefits of "passive search" and how it affects your metrics.
- Learning the method for continuously assessing and enhancing self-service ROI.
- Finding out how to boost case deflection while maintaining high customer satisfaction—without sacrificing quality for convenience.
This is a unique opportunity to get an inside look at a successful support strategy.
Don’t miss out!
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