Unlocking the Power of Intelligent Conversational Agents: SearchUnify's Virtual Assistant (SUVA)

In today's digital-first world, customers demand instant, personalized, and effortless support experiences. Meeting these expectations requires a strategic shift towards intelligent automation, and SearchUnify's SUVA is leading the charge.

We're proud to share that Accela, a leading government software provider, achieved an astounding 99% reduction in support costs per user interaction after implementing SUVA. This remarkable result is a testament to the power of Agentic AI-driven support.

SUVA: Technical Excellence for Superior Customer Support

• Drive Unprecedented Efficiency: SUVA tackles high-volume, repetitive inquiries, freeing up your agents to focus on complex issues and strategic initiatives. This translates to significant cost savings, improved agent productivity, and a more engaged support team.
• Deliver Hyper-Personalized Experiences: SUVA leverages cutting-edge Natural Language Understanding (NLU) and a dynamic knowledge graph to provide tailored answers and recommendations, creating a personalized experience for each customer.
• Enable Seamless Agent Collaboration: When human intervention is necessary, SUVA ensures a smooth handoff to live agents, providing them with complete context from previous interactions. This empowers agents to deliver faster, more informed resolutions.
• Simplify Support Through an Intuitive Interface: Customers can effortlessly find answers, submit requests, and even initiate live chat sessions, all within SUVA's user-friendly interface. This streamlined experience promotes self-service, reduces customer effort, and ultimately, boosts satisfaction.

Contact your dedicated CSM today to discover how SUVA can transform your customer support and unlock exceptional value for your business.

Watch SUVA in action - https://bit.ly/4dIkDtv