Gratitude for 2024, Excitement for 2025: Together, We Shape the Future

As the year comes to a close, we reflect on the remarkable journey we’ve taken together with you, our valued customers.

2024 has been nothing short of an exhilarating innovation ride. From harnessing the power of GenAI to exploring the frontiers of agentic AI, we've expanded our horizons—transforming our offerings from a focus on customer support to encompassing broader product and communication use cases. We’ve evolved from keyword-based search to advanced neural search, riding the wave of technological innovation every step of the way.

None of this would have been possible without your unwavering support. Your innovative ideas and feedback have been instrumental in reshaping our products, propelling them to stand out as unique and cutting-edge in a competitive landscape.

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Vishal Sharma, CTO, SearchUnify

“2024 has been a year of extraordinary evolution in AI, advancing at a pace few could have anticipated. While AI has always been a core part of our offerings, we’ve been committed to ensuring our customers stay ahead of the curve. Thanks to our dedicated team, we delivered impactful updates to Cognitive Search, SUVA, Knowbler, and Agent Helper, continuing to redefine what’s possible with innovation."

"Watching our customers achieve transformative results with these advancements has been incredibly rewarding. Your trust and partnership fuel our commitment to push boundaries, and recognition from analysts like Forrester, IDC, and SoftwareReviews strengthens our resolve. As we wrap up 2024, we step into 2025 with enthusiasm and a renewed focus on delivering even greater value. Thank you for being an integral part of this journey."

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Bharat Sethi, The Search Maestro, SearchUnify

“2024 has been a year of remarkable progress for our search capabilities. We advanced to Neural Search, powered by our proprietary SCORE (Search Contextual Relevance Engine) framework, to deliver greater relevance and contextual accuracy. Recognizing the diverse needs of our customers, we’ve continued to offer a variety of search solutions, tailoring them to specific use cases. Sharing these advancements during our August product webinar was an incredible opportunity, and the enthusiastic response from our customers was inspiring. With autonomous agents now mainstream, we’re gearing up to take search innovation even further in the coming year."

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Yash Devnani, The Conversational AI Pioneer, SearchUnify

“I couldn't help but recall a headline from February 2024—Air Canada was ordered to pay damages after its virtual assistant gave a passenger incorrect information during a critical moment. This really underscores the need for AI that not only responds but understands. With SUVA’s sentiment analyzer and intent detection agents, we ensure contextual accuracy, enabling the assistant to handle even the most complex queries. Plus, with a robust Governance Layer in place, we’re ensuring data protection while meeting responsible AI standards. SUVA is more than just a chatbot—it's a smarter, more empathetic assistant."

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Disha Hari, The Agent Helper Architect, SearchUnify

“Great customer experience begins with great agent experience! In 2024, we defined a new era of agent assistance by updating Agent Helper with Symbiotic AI. While GenAI and Agentic AI have been driving productivity by automating routine tasks, we realized that human control was essential for true personalization. With the introduction of our AI Editor, powered by Symbiotic AI, support reps now have the flexibility to fine-tune automated responses to align with each customer's unique needs. This fusion of AI and human touch ensures a perfect balance between efficiency and personalization, setting the stage for an even greater impact in 2025.”

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Tanya Dhar, The Knowledge Navigator, SearchUnify

“When it comes to self-service and customer experience, the key lies in how organizations create and manage knowledge. This year, we redefined Knowbler to meet the evolving needs of organizations. As I interacted with clients and gained a deeper understanding of their product adoption, it became clear that knowledge creation and management aren’t confined to support teams alone—they span across the entire organization. With this insight, we expanded Knowbler’s use cases to include not only support teams but also product teams and enterprise communication. As we move into 2025, we’re excited to see how these innovations will further elevate self-service and customer experiences."

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Aashish Gupta, Sr Product Manager, SearchUnify

“Customer experience remains the cornerstone of our innovation roadmap. This year, we advanced the digital support ecosystem with the AI Editor in Agent Helper, enabling hyper-personalized and human-guided assistance. On the SUVA front, the integration of Text-to-Speech (TTS) and Speech-to-Text (STT) technologies redefined accessibility and conversational fluidity. As we look ahead, our vision is clear: to harness cutting-edge advancements and lead the charge in delivering transformative, hyper-personalized customer experiences in the evolving digital realm. None of this would have been possible without the unwavering support of our incredible customers and the dedication of our stellar team.”

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Embracing the Future: A Vision for 2025

As we step into 2025, our commitment to harnessing the power of Agentic AI remains strong, but we’re taking it a step further with Symbiotic AI. This approach will allow us to deliver even more personalized, empathetic, and responsive customer experiences. Our goal is to revolutionize customer support and self-service, ensuring that every interaction is both seamless and meaningful, tailored to each individual’s needs.

At the same time, we’re doubling down on responsible AI. From federating relevant data across multiple sources to delivering insights via omnichannel, we’re ensuring that data privacy and security are always a top priority. We’re excited to continue this journey alongside our customers because your success is our success. Here’s to a year of collaboration, innovation, and even more impactful customer experiences.

Wishing you a wonderful New Year, from all of us at SearchUnify!