SearchUnify's Q4 Product Release is Here!

We’re excited to unveil game-changing innovations designed to amplify your support strategy, enhance user experiences, and maximize ROI. Here’s what’s new:

1. Proactive Insights with the Leadership Dashboard

• New Reports Include:
• Assisted Self-Solve Volume (Explicit Deflection): Track case deflection rates, assisted-solve volumes, and the impact of knowledge articles. See metrics like Deflection% and Case Volume Deflected to measure the effectiveness of your knowledge base in reducing case volume.
• Cost Savings Due to Explicit Deflection ($): Quantify the financial impact of your self-service efforts. Get insights into ROI from implicit and explicit case deflection, showcasing how knowledge efforts translate into tangible cost savings.

2. Smarter Conversations with Follow-Up Queries in SearchUnifyGPT™

SearchUnifyGPT™ now supports follow-up queries for seamless, context-aware interactions. Answer broad queries and drill down into precise responses, redefining the SUVA Agentic AI experience.

3. Khoros Aurora Integration

• Easily index and search Khoros Aurora content for streamlined management and enhanced case deflection. A dedicated search client boosts accessibility, customer satisfaction, and engagement.

4. Simplified Content Management for Admins

Admins now have greater control over indexed records. Browse content at the source level, apply filters for refined searches, and delete records directly from the index, ensuring optimal content hygiene.

What’s in it for You?

• Leaders: Unlock actionable insights to optimize strategies and boost ROI.
• Admins: Manage content effortlessly and improve knowledge quality.
• Customers: Enjoy conversational, smarter self-service powered by cutting-edge AI.

Stay tuned for more updates on our Q4 product release! Tomorrow, we’ll be sharing more exciting enhancements for Agent Helper.