SearchUnify Agent Helper Gets a Major Upgrade with Powerful GenAI Capabilities!

We're excited to introduce SearchUnify Agent Helper in a brand-new avatar with an upgraded user experience and powerful GenAI-driven functionalities to supercharge your support team’s efficiency!

What’s New?

Case Timeline – Get a holistic view of the case journey, including user search history, key interactions, and sentiment trends for better prioritization and decision-making.
Case Summary – Our AI-powered summarization tool distills case details into concise summaries, helping agents quickly understand cases, reduce onboarding time, and improve resolution efficiency.
Response Assist – Powered by LLMs, this feature generates quick, relevant responses from your knowledge base, reducing redundancy and ensuring customers get the right information at the right time.

Enhanced Analytics & Reports

Agent Helper Feedback Analysis – Understand the impact of Agent Helper with real-time user feedback on features like Case Timeline, Case Summary, and Response Assist.
Agent Helper Adoption Metrics – Track feature utilization, case resolution acceleration, and ROI with insights into key metrics such as Closed Case AH Adoption, Response Assist Adoption, and more.
Average Time to First Response Metrics – Measure how Agent Helper improves response times by comparing cases handled with and without its features.
Case Escalation Metrics – Keep tabs on case escalations and improve support efficiency with trend analysis over time.