SUVA Q4 ’24 Release: Get Ready for the Future of Customer Engagement!

Say Hello to the Agentic AI Interface!

At the heart of this release is Agentic AI, the ultimate autonomous virtual assistant for your support teams. This isn’t just another chatbot—it’s an intelligent, context-aware assistant that adapts to your customer’s needs in real-time. Imagine a solution that predicts customer needs, proactively offers intelligent suggestions, executes tasks, and personalizes every interaction—delivering a seamless and highly efficient support experience.

Here’s what makes Agentic AI truly revolutionary:

• Conversational AI Excellence: Forget scripted responses! Agentic AI understands intent, offering smooth, real-time conversations that feel like talking to a real expert.
• Generative AI in Action: It delivers accurate, context-aware, and personalized responses to user queries, complete with relevant citations to enhance credibility and trust.
• Support Agent Empowerment: Imagine an autonomous AI agent that seamlessly resolves Level 1 queries, optimizes agent hand-offs, and automates workflows—enhancing efficiency while empowering support teams to focus on more complex issues, ultimately boosting agent productivity and customer satisfaction.
• Unmatched User Experience: Quicker resolutions, smarter interactions, and a seamless journey await your customers.

This is the future of support—AI that learns, adapts, and grows with your business.

Redesigned Adapters Section for Effortless Integration

We’re not stopping there. We’ve completely redesigned the Adapters section in the SUVA Admin Panel, making it easier for admins to configure everything from CRM integrations to voice settings. The new, intuitive layout is divided into four key categories:

1. CRM Integrations
2. SearchUnify Adapter
3. Handover Configuration
4. Voice Configurations

This update makes setup faster, smoother, and more customized to your needs—helping you deliver exceptional service in less time.

Ready to Explore?

Dive into the SUVA Q4 '24 Release and discover:

• Add A New Virtual Agent
• Overview of the SUVA Agentic AI Interface
• Redesigned Adapters Section