Exciting New Features in Knowbler Q4 '24 Release

We’re thrilled to announce the latest enhancements in Knowbler, designed to boost knowledge creation, improve content review processes, and make your support workflows even more efficient. Here's what you can look forward to in the Q4 '24 release:

Introducing the Knowledge Champion Dashboard
We’re gamifying knowledge sharing! The new Knowledge Champion Dashboard rewards support agents in Salesforce with points and badges for creating and linking knowledge articles to cases. Knowbler admins can track performance on a personal dashboard and see top performers on the Leaderboard. It’s all about fostering a knowledge-first culture!

Enhanced Content Review Process in Salesforce
Content reviewers now have more control with new filters to:

• Sort articles by review status
• View articles submitted by agents and previously evaluated content This streamlined process ensures smoother workflows and faster article approvals!

Auto Attach Articles to Cases Upon Publishing
No more manually attaching articles! When enabled, agents can mark articles to be automatically attached to the original cases once published, simplifying the process and improving case resolution.

New Features in Knowbler for ServiceNow

• Content Health Score: Admins can now specify fields for evaluating content health in ServiceNow.
• Re-generate and Detach: Agents can easily update articles when case details change and detach articles from cases when necessary.

These new features make Knowbler even more powerful, helping your team provide better, faster service. For more details, check out the full release notes, and get ready to explore all the exciting updates!

Learn More:

Dive into the Knowbler Q4 '24 Release and discover:

• Knowledge Champion Dashboard
• Content Review Process in Salesforce
• Knowbler for ServiceNow Enhancements